Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; City Of London; On-site; GBP 26,000 - 35,000; Full time

Job summary

An international consulting firm is looking for a Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. Responsibilities include reviewing user-generated content, handling inquiries, and ensuring online safety. This position offers relocation assistance and a clear career growth path in a supportive multicultural environment.

Benefits

Relocation assistance

Paid training

Multicultural team environment

Career growth opportunities

Qualifications

• Fluency in Italian and strong English communication skills.
• Experience with customer service in a digital environment is a plus.

Responsibilities

• Review and moderate user-generated content per platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations or complex cases as needed.
• Enforce safety guidelines to protect online communities.
• Maintain logs of interactions and moderation actions.

Skills

Fluent Italian

Strong English skills

Empathy and professionalism

Job description

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What You'll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!