Customer Service Officer

Niyaa People; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established housing association in Birmingham is seeking a Customer Service Officer to provide excellent support across housing, tenancy, and repairs. This temporary position offers both full-time and part-time hours in a supportive team environment. Ideal candidates will have experience in customer service and strong communication skills. The role involves handling queries, managing complaints, and supporting residents with various concerns.

Benefits

Training and development opportunities

Supportive team environment

Qualifications

• Previous experience in a customer service or housing-related role.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative skills.

Responsibilities

• Delivering a professional frontline service to tenants.
• Managing and resolving complaints in line with policy.
• Supporting residents with anti-social behaviour concerns.

Skills

Customer service experience

Strong communication skills

Organisational skills

Microsoft Office proficiency

Interpersonal skills

Tools

Housing management systems

Job description

Overview

We are recruiting on behalf of our client, a well-established housing association, for a Customer Service Officer to join their team in Birmingham. This is a key frontline role, ensuring tenants receive excellent customer support across housing, tenancy, repairs, and community services.

This position is offered on a temporary basis, with both full-time and part-time hours available.

Benefits

The Customer Service Officer will receive:

• Training and development opportunities
• A supportive and collaborative team environment

Responsibilities

• Delivering a professional frontline service, handling incoming calls, correspondence, and face-to-face queries.
• Recording, managing, and resolving complaints in line with company policy.
• Responding to tenancy, housing, and repairs enquiries, including booking appointments and liaising with contractors.
• Supporting residents with anti-social behaviour concerns, providing advice, signposting, and escalating where necessary.
• Carrying out customer satisfaction surveys, recording feedback, and assisting with resident engagement activities.
• Maintaining accurate records and data systems, ensuring compliance with GDPR and organisational standards.
• Providing administrative support such as minute taking, preparing reports, and supporting meetings/events.

Qualifications

• Previous experience in a customer service or housing-related role (social housing sector experience desirable).
• Strong communication and interpersonal skills with the ability to engage confidently with residents and stakeholders.
• Excellent organisational and administrative skills, with high attention to detail.
• Proficiency with Microsoft Office and housing management systems.
• Ability to prioritise, problem-solve, and work both independently and as part of a team.
• Knowledge of tenancy, allocations, or repairs processes would be an advantage.

To apply or learn more, please contact Ryan on 07488 866 709 or email [e-mail]