Customer Success jobs in United Kingdom

Veremark is the global market leader in background screening and whistleblowing technology, operating in 180 countries. We are experiencing rapid growth and scaling our go-to-market engine to match. We believe deeply in hiring right, investing in our people, and building a high-performance, inclusive, remote-first culture. This is an opportunity to build a foundational RevOps function that will enable predictable revenue growth and operational excellence.

Role Overview
We are hiring our first dedicated RevOps Leader. This person will own the tooling, contracts & paperwork, data and insights, the CRM (HubSpot) and related processes, and act as the operational glue between Sales, Marketing, Customer Success, Finance and the revenue leadership team. You will design and drive our revenue operations discipline — ensuring clean data, efficient contract and sales processes, meaningful insights, and scalable go-to-market operations.

Key Responsibilities

• Own the end-to-end stack: CRM (HubSpot), contract & document management, sales and renewal paperwork, integrations, GTM tooling.
• Ensure data integrity, governance and single source of truth for revenue teams. Provide dashboards, KPIs and insights that enable leadership to make informed decisions.
• Build and maintain the reporting framework: pipeline analytics, forecasting, revenue performance, churn/renewals, expansion, customer health.
• Create scalable, repeatable processes across the revenue lifecycle: lead to close, customer handover from Sales to CS, renewal and upsell motions.
• Partner with Sales, Marketing, CS and Finance to align definitions (MQL, SQL, ARR, NRR), territories, quotas and workflows.
• Manage contract & paperwork processes: ensure clean contract workflows, minimal friction in sales to order handoffs, document storage and compliance.
• Lead tool-selection, implementation and optimisation: evaluate and manage GTM stack, eliminate redundant tools, improve automation and efficiency.
• Monitor and improve forecasting accuracy, pipeline hygiene and GTM team productivity.
• Drive a culture of continuous improvement: identify operational bottlenecks, simplify complexity, improve scalability and reduce manual effort.
• Serve as the hub for revenue operations — coordinating cross-functional projects and ensuring revenue operations maturity as the business grows.

• 5+ years of experience in Revenue Operations, Sales Operations, or equivalent role in a B2B SaaS environment (startup or scale-up).
• Strong experience working with CRM systems (HubSpot preferred) and GTM tooling (sales automation, contract/document systems, analytics platforms).
• Proven experience turning data into actionable insights, dashboards and reporting frameworks.
• Demonstrable process design and optimisation experience across revenue functions — e.g., lead to cash, handover workflows, contract management.
• Experience working cross-functionally: sales, marketing, customer success, finance. Ability to influence senior stakeholders and drive alignment across teams.
• Excellent analytical, organisational and communication skills. Comfortable with ambiguity and building foundational functions.
• A hands-on mindset: comfortable executing now while building for scale.
• Remote-first, international outlook, and high growth mindset.

We are an all-remote organisation with ~150 people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

Why Join Veremark

• Be instrumental in building our revenue operations backbone at a high-growth global company.
• Work with a mission-driven, inclusive, remote-first team.
• Have direct impact on how we scale globally and shape the future of trusted workplaces.
• Opportunities for growth and leadership as we expand operations.
• Competitive compensation and a dynamic environment