Customer Success Manager

Wiser; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech startup in the City of London is seeking a Customer Success Manager to help manage relationships and enhance client satisfaction. The role involves onboarding clients, delivering insights, and coordinating operations in a fast-paced environment. The ideal candidate has 3-5 years of experience with SaaS companies, is detail-oriented, and possesses strong communication skills. This position offers significant autonomy, growth opportunities, and various perks, including health insurance and a dog-friendly office atmosphere.

Benefits

Apple kit and tech support

Therapy budget

Vitality health insurance

Dog-friendly policy

Qualifications

• 3-5 years experience managing SaaS customers to maximize renewals.
• Willingness to learn new tech and adapt quickly.
• Capable of turning data into actionable reports.

Responsibilities

• Build and nurture relationships with senior stakeholders.
• Deliver SaaS onboarding and training.
• Manage client communications and upsell opportunities.

Skills

Organised

Personable

Proactive

Detail-oriented

Commercial awareness

Education

Graduate degree

Job description

WHAT IS WISDOM?

Wisdom is an employer brand data platform. We tell companies what people want from work so they can attract people who actually fit - meaning more people land in jobs they love.

We build technology that gives talent and employer brand leaders the data they need to make smart, evidence-based decisions.

We’re growing fast. We’ve already partnered with major household names and we’re breaking into the market alongside the biggest players.

The best part? We’re just getting started. We’re a lean team of three - and we’re looking for someone to help drive our next stage of growth and product development.

WHAT'S THIS ROLE ALL ABOUT?

This is a hybrid customer success and insights role. You’ll build deep relationships with our clients, translate data into action, and help shape how Wisdom shows up in the market. We are a small team of 3, but we are already approaching £1m ARR. Due to the small team size you will be able to get exposure to lots of parts of our business beyond the core role by supporting product and strategy.

We are looking for a Customer Success Manager who has experience doing this role (3-5 years), managing SaaS customers to maximise renewals.

WHAT WILL YOU SPEND YOUR TIME DOING?

Client Success & Relationships

• Build and nurture relationships with senior stakeholders
• Manage monthly client communications and check‑ins
• Deliver SaaS onboarding and training
• Track at‑risk accounts, identify remediation plans and execute them
• Identify upsell opportunities (commission provided)

Insights & Delivery

• Turn data into research reports, insight decks, and spot trends
• Support development of pitch decks
• Check data accuracy and quality in deliverables

Operations & Process

• Co‑ordinate meetings, logistics, and day‑to‑day operations
• Maintain internal systems and project trackers
• Improve workflows and documentation

Brand & Influence

• Create LinkedIn and social report content
• Spot product feature opportunities based on client feedback
• Help shape Wisdom’s internal culture as we grow

WHAT ARE WE LOOKING FOR?

• Organised and detail‑oriented
• Personable and confident with people
• Proactive and commercially aware
• A bright graduate or early‑career professional who wants ownership and growth
• Someone who lives our values:
  • Be Curious – we ask great questions
  • Be Real – we embrace outliers
  • Be Scrappy – we make it happen
  • Be Generous – we lift others up
• Flexible and able to learn quickly - we’re looking for someone open to new tech, new ideas and more.
• Things will move fast and change often. If you need rigid structure, this isn’t for you.

WHAT'S IN IT FOR YOU?

A rare combination you don’t often find in one role:

• Startup pace with Big‑brand scale: Real ownership and freedom in a small, fast‑moving team, but with immediate exposure to household‑name clients and senior stakeholders
• Autonomy and support: There’s scope to learn and grow as we do - you’ll get exposure to every part of the start‑up, and the chance to (1) find out what you’re interested in and then (2) develop the skills to build a career there. Work directly with a managing director who has built 2 previous SaaS businesses, and find out exactly how to build a successful startup.
• High‑performance culture: In an award‑winning London office with a juice bar, a dog‑friendly policy, and its own rainforest.
• Perks: Apple kit and any tech you need, supported by our in‑house Apple genius. Plus therapy budget and Vitality health insurance to keep you at your best