Customer Success jobs in United Kingdom

Annual salary: up to £47,500.00

Business Development Manager | Facilities Management

Location: Midlands (Remote with UK-wide travel)

Contract: Full-Time, Permanent

Salary: Up to £47,500 + Company Vehicle OR £4,500 car allowance

At Mears FM, we’re not just securing contracts - we’re shaping the future of sustainable service delivery. We’re looking for a dynamic, strategic Business Development Manager who can connect our values with the evolving needs of our clients and create real-world solutions that deliver long-term impact. You'll be at the heart of commercial growth, building new client pipelines, presenting innovative solutions, and forging partnerships that stick. As a trusted ambassador of Mears FM, you’ll connect internal expertise with external opportunity - delivering strategies that reflect market trends, government priorities, and community expectations.

Key Criteria:

External Engagement & Opportunity Building

• Build trusted relationships across local authorities, government departments, NHS estates, education, and blue-light services
• Identify and secure new FM opportunities that align with client needs and social value commitments
• Represent Mears FM at sector events, pitch sessions, and competitive dialogue interviews

Strategic Growth & Sustainability

• Shape and execute the FM growth strategy, collaborating with senior leadership and bid teams
• Craft tailored, sustainable solutions for clients that balance commercial viability and long-term impact
• Contribute to the development of ESG-led service models and social mobility initiatives

Internal Collaboration & Innovation

• Work cross-functionally with Customer Success, Marketing, Finance, and IT teams
• Lead knowledge-sharing with operational managers to uncover organic growth opportunities
• Support mobilisation of new contracts, ensuring they land with confidence and alignment

Pipeline & Proposal Development

• Develop a robust, insight-driven business pipeline, tracking leads from initial contact to contract award
• Deliver high-quality proposals and presentations, backed by strategic insight and client understanding
• Collaborate with the Bid Manager to build persuasive PQQs, ITTs, and case studies

What You Bring

• Proven success in business development or sales - within Facilities Management or public services
• Exceptional client communication and pitch presentation skills
• Strong understanding of public sector procurement and FM service delivery models
• Commercial awareness paired with a strategic, solution-driven mindset
• Ability to lead conversations that turn insight into opportunity
• Full UK driving licence – this role requires frequent travel across the UK, with a company vehicle provided
• You’ll need to be driven, confident, and personable - with the initiative to propel our business forward

You’ll Work With:

• External: Local Government, NHS, Education Sector, Procurement Leads, Consultants, Prospective Clients
• Internal: FM Leadership, Bid Team, Customer Success, Marketing, Finance, IT

Benefits:

• Working from Home
• 25 days annual leave + bank holidays
• Company vehicle & fuel card OR Car allowance for UK-wide travel
• Volunteering leave + annual Mears Fun Day
• Green car scheme
• Private medical
• Leading pensions provider
• Mears Rewards (groceries, holidays, wellness, tech discounts)
• Family-friendly policies and EAP counselling support
• Opportunity to drive change in a values-led, future-focused organisation

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Required Qualifications:

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.