EMEA Head of Customer Success — Scale Adoption & NDR

Pigment; City Of London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading SaaS company in London is looking for a Head of Customer Success for EMEA to enhance product adoption and manage a team across the region. The candidate will engage with executive customers and oversee the success organization to meet NDR targets. Ideal applicants should have extensive experience in B2B SaaS Customer Success, strong leadership skills, and effective communication abilities.

Benefits

Competitive package

Stock options

Free health insurance

Lunch vouchers

Gym access

Annual company offsite

Remote-friendly environment

Qualifications

• Proven people leader in B2B SaaS Customer Success, managing teams across multiple countries.
• Track record of improving NDR through programmatic adoption.
• Strong commercial acumen with renewals and expansions.

Responsibilities

• Lead and develop the EMEA CS organization.
• Maximize platform adoption through strategic initiatives.
• Act as an executive sponsor for key customer accounts.

Skills

B2B SaaS Customer Success

Executive presence

Strong cross-functional leadership

Excellent communication skills

Operational discipline

Job description

A leading SaaS company in London is looking for a Head of Customer Success for EMEA to enhance product adoption and manage a team across the region. The candidate will engage with executive customers and oversee the success organization to meet NDR targets. Ideal applicants should have extensive experience in B2B SaaS Customer Success, strong leadership skills, and effective communication abilities.