Technical Customer Success Executive

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading rental company is seeking a Technical Customer Success Executive in Warrington to manage the entire customer journey. This office-based role demands exceptional communication and relationship management skills, resolving customer issues and ensuring satisfaction. Responsibilities include contract administration, upselling, and maintaining knowledge of products. The company offers competitive wages, excellent development opportunities, and a range of exceptional benefits including an incentive scheme, life assurance, and an employee assistance programme.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Experience in customer service or a related field.
• Ability to handle multiple inquiries and provide timely responses.
• Strong understanding of CRM tools and data usage.

Responsibilities

• Manage the end-to-end customer journey with industry-leading standards.
• Act as the central point of contact for customers and colleagues.
• Deliver accurate and timely hire contract administration.
• Proactively resolve issues to maintain operational excellence.

Skills

Customer relationship management

Communication skills

Problem-solving skills

Job description

We have an exciting new role for a Technical Customer Success Executive to join our team in Warrington! This role is office based, hybrid working is not available.

The Technical Customer Success Executive isresponsible for managing the end-to-end customer journey to an industry-leading standard, delivering exceptional service in alignment with company standards and SLAs.

Key Responsibilities

• Act as the central point of contact for customers, internal colleagues and depots, ensuring ease of doing business and fostering strong relationships
• Deliver accurate and timely hire contract administration
• Follow up on enquiries to increase conversion rates and respond to invoice queries professionally
• Manage off-hire requests and contract closures promptly and accurately
• Upsell products using CRM data and cross-selling techniques
• Maintain up-to-date knowledge of equipment, services, and digital tools to provide accurate information and support
• Proactively resolve issues to uphold operational excellence
• Perform outbound sales calls to promote new products and reactivate dormant accounts to increase spend

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays