Head of Customer Success – Lead 19-Strong, AI-Driven CS Team

SF Recruitment; Birmingham; On-site; GBP 70,000 - 80,000; Full time

Job summary

A high growth tech company based in Birmingham is seeking a Head of Customer Success to lead a customer support team of 19. The ideal candidate will have experience in managing high-performance teams, with a focus on coaching and leadership. You will drive customer success utilizing the latest AI tools in a fast-paced and dynamic environment. This role offers a salary of £70,000 to £80,000 plus a benefits package including a 30% bonus scheme and private healthcare.

Benefits

Starting salary of £70,000 to £80,000

30% bonus scheme

Private pension

Private healthcare

Extensive training and progression opportunities

Flexible working hours

High-performance culture

Qualifications

• Experience in managing customer support teams in high growth tech businesses.
• Strong understanding of coaching and leadership.
• Skills in analyzing data to support management decisions.

Responsibilities

• Lead a customer support team of 19.
• Utilize AI and automation to enhance customer success.
• Drive team performance in a dynamic environment.

Skills

Experience leading support teams

Coaching & leadership mental models

Sales experience

Flexible leadership style

Data-driven management reporting

Passion for self-improvement

People-centric management

Experience with AI tooling

Excellent communication skills

Job description

A high growth tech company based in Birmingham is seeking a Head of Customer Success to lead a customer support team of 19. The ideal candidate will have experience in managing high-performance teams, with a focus on coaching and leadership. You will drive customer success utilizing the latest AI tools in a fast-paced and dynamic environment. This role offers a salary of £70,000 to £80,000 plus a benefits package including a 30% bonus scheme and private healthcare.