Strategic Enterprise CSM — Compliance & Risk Platform

Shield; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global startup in London is seeking a Customer Success Manager to act as a trusted advisor to enterprise customers. You will ensure that customers achieve their goals using the platform and increase satisfaction and retention. Ideal candidates have over 5 years of experience in customer success within an Enterprise SaaS environment. The role involves championing the customer voice, monitoring health metrics, and driving renewals and expansions. The company is invested in financial services, focusing on compliance and risk management.

Qualifications

• 5+ years of experience in an Enterprise SaaS customer success team.
• Experience managing strategic customer accounts.
• Ability to increase customer satisfaction and retention.

Responsibilities

• Champion the customer voice by representing their needs to internal teams.
• Monitor customer health metrics and address risks proactively.
• Lead renewals and identify expansion opportunities.

Skills

Customer advocacy

Engagement experience

Risk management

Technical product knowledge

Relationship building

Problem-solving

Job description

A global startup in London is seeking a Customer Success Manager to act as a trusted advisor to enterprise customers. You will ensure that customers achieve their goals using the platform and increase satisfaction and retention. Ideal candidates have over 5 years of experience in customer success within an Enterprise SaaS environment. The role involves championing the customer voice, monitoring health metrics, and driving renewals and expansions. The company is invested in financial services, focusing on compliance and risk management.