Senior Customer Success Exec - SaaS & GRC

MetricStream Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Greater London is seeking a Customer Success Executive responsible for ensuring customer satisfaction and driving product adoption. The ideal candidate will have over 5 years of experience in Customer Success or Account Management, with a background in SaaS or enterprise software. Key responsibilities include engaging customers, guiding onboarding, and analyzing product usage to maximize value. Fluency in Spanish or Portuguese is a plus. This position offers a hybrid working model.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting roles.
• Proven track record of managing and growing enterprise customer relationships.
• Strong understanding of GRC, risk management, and compliance.

Responsibilities

• Engage with customers to identify challenges and define success criteria.
• Guide customers through onboarding and drive product adoption.
• Analyze customer health scores to address risks and identify growth opportunities.
• Develop strategic account plans for long-term success.
• Drive customer renewals by demonstrating value.

Skills

Customer Success experience

Account Management

Consulting roles

Communication skills

Spanish and/or Portuguese

Problem-solving skills

Data analysis

Education

Bachelor’s degree in Business or related field

Job description

A technology solutions provider in Greater London is seeking a Customer Success Executive responsible for ensuring customer satisfaction and driving product adoption. The ideal candidate will have over 5 years of experience in Customer Success or Account Management, with a background in SaaS or enterprise software. Key responsibilities include engaging customers, guiding onboarding, and analyzing product usage to maximize value. Fluency in Spanish or Portuguese is a plus. This position offers a hybrid working model.