Senior Manager, Global Customer Success (SaaS)

Entrust Datacard; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading identity solutions provider in London is seeking a Senior Manager to lead their Customer Success team. The ideal candidate will possess over 8 years in Customer Success Management and at least 4 years of people management experience. This role involves strategic leadership, operational excellence, and fostering a customer-centric approach within a dynamic SaaS environment. Candidates should have strong communication skills and a technical aptitude to thrive. This is a hybrid position with flexibility offered.

Benefits

25 days annual leave plus a day off for your Birthday

Two paid volunteering days per year

Bupa Private Medical and Dental Insurance

Pension with employer contribution

Generous paid parental leave

Life enrichment allowance

Learning opportunities through various resources

Workstation setup expense

Opportunities for career growth

Qualifications

• 8+ years of experience in Customer Success Management or similar role.
• 4+ years of people management experience.
• Exceptional communication and presentation skills.
• Strong technical aptitude for complex product suites.

Responsibilities

• Lead a high-performing team of Customer Success Managers.
• Mentor and develop team leaders and high-potential individuals.
• Drive strategic alignment across departments.
• Act as a trusted partner to the Head of Customer Success.

Skills

Customer Success Management

People Management

Strategic Initiatives

Technical Aptitude

Communication Skills

Business Solutions Focus

Stakeholder Influence

Education

Bachelor's Degree

Job description

A leading identity solutions provider in London is seeking a Senior Manager to lead their Customer Success team. The ideal candidate will possess over 8 years in Customer Success Management and at least 4 years of people management experience. This role involves strategic leadership, operational excellence, and fostering a customer-centric approach within a dynamic SaaS environment. Candidates should have strong communication skills and a technical aptitude to thrive. This is a hybrid position with flexibility offered.