Senior CSM, Enterprise SaaS - EMEA Growth & Adoption

Qumulo, Inc.; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in the UK is seeking a Senior Customer Success Manager to own the customer lifecycle, ensuring successful onboarding, adoption, and retention. The ideal candidate should have over 8 years of experience in Customer Success or Account Management within a B2B SaaS context, strong communication skills, and the ability to manage multiple priorities effectively. This role is vital for maximizing customer value and driving growth through strategic engagement and collaboration.

Qualifications

• 8+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment.
• Proven experience managing enterprise accounts and OEM/Channel partners.
• Strong project management skills; able to manage multiple priorities.

Responsibilities

• Own a portfolio of enterprise and strategic customers throughout their lifecycle.
• Drive seamless onboarding processes and coordinate with partners.
• Conduct quarterly business reviews to align with customer goals.

Skills

Customer Success Management

Account Management

SaaS Metrics Understanding

Communication Skills

Project Management

Fluent in Italian, Turkish, French or Spanish

Tools

CS/CRM tools (e.g., Planhat)

Job description

A leading technology company in the UK is seeking a Senior Customer Success Manager to own the customer lifecycle, ensuring successful onboarding, adoption, and retention. The ideal candidate should have over 8 years of experience in Customer Success or Account Management within a B2B SaaS context, strong communication skills, and the ability to manage multiple priorities effectively. This role is vital for maximizing customer value and driving growth through strategic engagement and collaboration.