EMEA Enterprise Customer Success Leader | Scale & Grow

Harvey; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology-focused company in Greater London seeks an Enterprise Customer Success Leader to craft strategic visions ensuring customers achieve outcomes. This role involves mentoring a high-performance team, developing scalable processes, and enhancing customer relationships. Ideal candidates will have leadership experience in enterprise SaaS and a proven record of driving results through strategic initiatives. Join a performance-driven environment where innovation and collaboration are valued. Stay engaged and drive forward customer success initiatives.

Qualifications

• Proven background in leading high-performing customer success teams within late-stage or post-IPO Enterprise SaaS organizations.
• Expertise in designing and executing customer success strategies that foster adoption and reduce churn.
• Exceptional ability to drive results through owning strategic initiatives and KPI reporting.

Responsibilities

• Lead a dynamic customer success team towards exceptional performance.
• Develop and implement strategic improvements for customer journey.
• Inspire and mentor your team to elevate capabilities.

Skills

Leadership Experience

Strategic Acumen

Empathy and Influence

Outcome-Oriented

Communication Mastery

Agility

Innovation

Job description

A leading technology-focused company in Greater London seeks an Enterprise Customer Success Leader to craft strategic visions ensuring customers achieve outcomes. This role involves mentoring a high-performance team, developing scalable processes, and enhancing customer relationships. Ideal candidates will have leadership experience in enterprise SaaS and a proven record of driving results through strategic initiatives. Join a performance-driven environment where innovation and collaboration are valued. Stay engaged and drive forward customer success initiatives.