Customer Service Representative jobs in United Kingdom
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Thorn Baker Recruitment Ltd
Service Advisor – Auto Dealer (Upsell & Customer Care)
Perfect Placement
Service Advisor: Upsell & Customer Care at Auto Dealership
Perfect Placement
Freight Inside Sales
Job summary
A freight forwarding company based in Basildon is seeking a motivated individual for their Inside Sales team. The role involves quoting customers, building relationships, and generating leads. Ideal candidates should possess experience in freight forwarding or deep-sea shipping and strong customer service skills. Full training will be provided to ensure success in this dynamic position.
Qualifications
- Experience in freight forwarding or deep-sea shipping is desirable.
- Proactive approach to customer relationship management.
- Ability to generate and convert leads.
Responsibilities
- Quoting customers to defined KPIs providing excellent customer service.
- Building relationships with suppliers and clients.
- Generating leads and working with external sales.
- Proactive follow-up to increase conversion rates.
- Collaborating with operations for a smooth transition from quote to booking.
- Reporting directly to the FCL Sales Manager.
Skills
Our client, a freight forwarder based in Basildon is looking for a candidate to work on in their Inside Sales department.
General duties, answering incoming calls, liaising with customers and overseas offices by phone and email. Deep‑sea shipping experience either as a Freight Forwarder or with a line is desired. Full training will be provided.
- Quoting customers to defined KPI's providing good customer service. Quotes to be prepared using both contract rates and spot rate platforms from carriers. Quotations to be presented to clients via our operating system.
- Building relationships with suppliers and clients alike to the benefit of the business.
- Generating leads and opportunities working with external sales to extend our existing client base.
- Targeted follow up looking to increase conversion. Pro‑active efforts to manage and develop our customer base.
- Working closely with our operations team on converted business, ensuring a smooth transition from quote to bookin.
- Reporting directly to the FCL Sales Manager.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.