Inbound Customer Advisor – Secured Lending

Brooke Harrison Recruitment; Macclesfield; On-site; GBP 24,000; Full time

Job summary

A recruitment agency in Macclesfield is seeking a Customer Service Advisor to handle warm inbound calls regarding secured loans and mortgages. This role offers a salary of £24,000 annually with on-target earnings of up to £30,000. The ideal candidate will have at least a year of customer service experience, strong communication skills, and GCSEs in Maths and English. A great opportunity to develop your career in financial solutions within a supportive environment.

Benefits

Casual dress code

25 days of annual leave plus bank holidays

Company pension

Death in Service benefit

On-site parking

Qualifications

• Minimum 1 year of customer service experience.
• Experience in a Contact Centre environment.

Responsibilities

• Handling warm inbound calls from clients seeking financial assistance.
• Making outbound calls to customers who have requested information about loans.
• Completing compliant fact-finds with clients to understand their needs.
• Transferring customers to appropriate third-party lenders.
• Following up with clients to collect outstanding documents.

Skills

Strong telephone manner

Excellent rapport-building

Problem-solving

Patience

Attention to detail

Education

GCSE Maths

GCSEs in Maths & English (grades A-C or equivalent)

Job description

A recruitment agency in Macclesfield is seeking a Customer Service Advisor to handle warm inbound calls regarding secured loans and mortgages. This role offers a salary of £24,000 annually with on-target earnings of up to £30,000. The ideal candidate will have at least a year of customer service experience, strong communication skills, and GCSEs in Maths and English. A great opportunity to develop your career in financial solutions within a supportive environment.