Optical Customer Service Advisor - Temp-to-Perm (Belfast)

Thorn Baker Recruitment Ltd; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Belfast. This temp to permanent position involves delivering excellent customer service, supporting customers across various inquiries, and collaborating with a small team. Candidates should have a minimum of one year in customer service, strong communication skills, and familiarity with Salesforce and other tools. Competitive pay, benefits, and a supportive work environment are offered.

Benefits

Company pension up to 5% matching

Life insurance – 3.5 times your salary

Quarterly bonus

33 days holiday allowance

Qualifications

• Minimum 1 year’s experience in a Customer Service environment.
• Ability to work independently while being a strong team player.
• Good working knowledge of Microsoft Office.

Responsibilities

• Offer customers a diverse range of solutions and information.
• Log all incoming and outgoing calls for record-keeping.
• Prioritise and expedite urgent customer orders.

Skills

Excellent telephone manner and communication skills

Strong problem-solving skills

Proactive, can-do attitude

Excellent PC, data, and administration skills

Experience with Salesforce

Education

Educational qualifications including Maths & English

Tools

SAP

AS400

Annapura

Microsoft Office

Job description

A leading recruitment agency is seeking a Customer Service Advisor in Belfast. This temp to permanent position involves delivering excellent customer service, supporting customers across various inquiries, and collaborating with a small team. Candidates should have a minimum of one year in customer service, strong communication skills, and familiarity with Salesforce and other tools. Competitive pay, benefits, and a supportive work environment are offered.