Customer Service Representative jobs in United Kingdom

Salary: £30,000 – £35,000 plus bonus and benefits. Location: Newcastle (Hybrid).

PURPOSE OF ROLE

Lawes Consulting Group are partnering with a well-established and very well-respected Newcastle based Insurance Broker who is seeking an SME Account Executive to join their team. This is a fantastic opportunity for a commercially minded, sales focused individual to join the business, drive growth and benefit from a highly competitive commission structure that can significantly increase your yearly earning potential. Working in a desk-based Account Executive position, this position is focused on working with small to medium sized businesses providing effective insurance solutions and a high level of client support and advice.

This is a business that has built a strong market reputation over a number of years and is renowned for providing their people with a supportive working environment and the structure to develop and achieve their full potential.

• Providing insurance solutions to a range of SME commercial clients, ensuring high levels of compliance and client satisfaction.
• Identifying cross-selling and upselling opportunities.
• Developing new business through networking, referrals, and proactive prospecting.
• Understanding clients’ needs and providing tailored insurance solutions.
• Working closely with Account Handlers, Insurers, and other internal teams to deliver exceptional service.
• Staying up to date with market trends, insurer appetite, and regulatory requirements.

• Work proactively on maintaining pipeline and converting new business leads.
• Negotiate terms with insurers to secure the best outcomes for clients.
• Maintain accurate and up-to-date records on CRM and policy systems.
• Ensure FCA compliance in all client interactions and documentation.

• Proven experience in a commercial insurance role.
• Strong knowledge of UK commercial insurance products.
• Confident communicator with excellent client-facing skills.
• Ability to work independently and as part of a team.
• Cert CII qualification desirable (or willingness to work toward it).
• A proactive, driven, and customer-first mindset.

• Cert CII qualification desirable (or willingness to work toward it).
• A proactive, driven, and customer-first mindset.

If you have the relevant experience or know someone that does, please contact me now on 07441 922 905 or email us at admin@lawesgroup.co.uk