Customer Service Assistant

Office Angels; Stafford; On-site; GBP 25,000; Full time

Job summary

A UK-based recruitment agency is looking for a Customer Service Assistant to join their team in Stafford. You will provide proactive and solution-focused support to customers across various communication channels. This full-time role offers a salary of £24,570 per year along with benefits such as 25 days annual leave plus bank holidays and private medical insurance. Ideal candidates will have customer service experience, strong communication skills, and the ability to manage multiple tasks independently.

Benefits

25 days annual leave plus bank holidays

Private medical insurance

FREE parking

Qualifications

• Experience in customer service or administrative roles required.
• Strong written and verbal communication skills with a friendly tone.
• Proactive mindset that anticipates customer needs.

Responsibilities

• Provide warm, proactive, and solution-focused support across all communication channels.
• Anticipate customer needs and offer guidance, resources, or next steps.
• Facilitate smooth onboarding and post-completion engagement.
• Monitor customer progress, escalating concerns when necessary.
• Support delivery of webinars, workshops, and virtual learning events.
• Collaborate with teams to manage renewals, extensions, and billing queries.
• Maintain and update CRM systems, ensuring data accuracy.

Skills

Customer service experience

Strong verbal communication

Strong written communication

Proactive mindset

Ability to manage multiple tasks

Job description

Customer Service Assistant

Position: Customer Service Assistant

Location: Stafford Town Centre

Contract Type: Permanent

Working Pattern: Full Time

Salary: £24,570 per year

Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance.

Looking for a role where you can truly help people and brighten their day? Join our clients small yet mighty Customer Service team and become the friendly, reassuring voice that customers rely on. Every call is an opportunity to solve problems, provide support, and deliver exceptional service that keeps our customers coming back.

If you're passionate about people, thrive in a fast-paced environment, and love turning challenges into solutions, this is your chance to make an impact every single day.

Customer Support & Engagement

• Provide warm, proactive, and solution-focused support across all communication channels.
• Anticipate customer needs and offer guidance, resources, or next steps.
• Facilitate smooth onboarding and post-completion engagement.
• Monitor customer progress, escalating concerns when necessary.
• Support the delivery of webinars, workshops, and virtual learning events.
• Collaborate with Business Development and Finance to manage renewals, extensions, and billing queries.
• Maintain and update our CRM systems, ensuring data accuracy.

What We're Looking For

• Experience in customer service, or administrative roles.
• Strong written and verbal communication skills with a friendly tone.
• Ability to manage multiple tasks independently.
• Proactive mindset that anticipates customer needs.

🌟 If you are a motivated professional with a strong Customer Service background and an eye for detail, this opportunity is perfect for you! Don't miss out on the chance to join our client's successful team. Apply now or email [e-mail] for more information and take the next step in your career! 🌟

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.