Customer Care Executive

Adecco; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading staffing agency in the UK seeks a Customer Care Executive. This role will handle customer queries via email, live chat, and telephone, ensuring exceptional service. Ideal candidates will have experience in customer service, particularly in fashion or retail, and familiarity with Zendesk. Office hours are from 10:00 AM to 6:00 PM, with the opportunity for remote work on specific dates. Join a dynamic team committed to high-quality customer care.

Qualifications

• Previous experience in customer service, preferably in fashion or retail.
• Experience with email-focused customer service.
• Clear understanding of consumer legislation.

Responsibilities

• Provide exceptional customer service via email, live chat, and telephone.
• Resolve order discrepancies, including exchanges and refunds.
• Advise customers on products and assist with placing orders.
• Update customer profiles accurately.

Skills

Customer service experience

Email communication

Zendesk familiarity

Strong IT literacy

Multitasking ability

Confident telephone manner

Proactive attitude

Tools

MS Office

Shopify

Job description

Job Title: Customer Care Executive
Dates: December 22nd - January 2nd (excluding bank holidays: 25th, 26th, 1st Jan)
Handover: Wednesday 17th December, remote via Teams (minimum 4 hours)
Pay: £14-16phr

Hours:
10:00 AM - 6:00 PM (30 min break)
29th December: 10:00 AM - 4:00 PM (in office; early finish)

Location:
Victoria, London
Work from home: 24th and 31st December (office closed)

The Role

Provide proactive and exceptional customer service to ecommerce and retail customers. Act as main point of contact for customer queries and take ownership of requests via email, live chat, and telephone.

Main Responsibilities

• Manage online customer queries (email 80% of the time), telephone, and live chat
• Resolve order discrepancies including exchanges and refunds in a timely manner
• Advise customers on products and assist with placing orders
• Update customer profiles accurately
• Collaborate with team members and other departments to ensure consistent, high‑quality service
• Manage orders from VIP clients, including bespoke or special requests
• Provide operational support to the warehouse if needed (online orders, returns, faulty items)
• Flag customer feedback and communicate it to the management team

Experience & Skills

• Previous experience in customer service, preferably fashion, retail, or ecommerce (email-focused)
• Familiarity with customer service platforms and email systems (Zendesk experience essential)
• Strong IT literacy (MS Office essential; Shopify experience a plus)
• Exceptional written and verbal communication skills
• Professional and confident telephone manner
• Clear understanding of consumer legislation and service standards
• Ability to multitask, use initiative, and remain calm under pressure
• Team player with the ability to work independently
• Flexible, enthusiastic, proactive, and solution‑oriented

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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