French Speaking Customer Service Advisor

Michael Page (UK); Poole; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable recruitment agency is seeking a French Speaking Customer Service Advisor in Poole. You will provide exceptional customer service to French-speaking clients, manage inquiries effectively, and assist with travel and tourism services. Ideal candidates have fluency in French and English, along with previous customer service experience in the Leisure industry. This is a fixed-term contract offering competitive salary and growth opportunities in a supportive team environment.

Benefits

Competitive salary

Fixed-term contract with potential for career growth

Collaborative work environment

Supportive team culture

Qualifications

• Fluency in both French and English, with excellent communication skills.
• Previous experience in customer service, preferably in Leisure, Travel & Tourism.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide excellent customer service to French-speaking clients.
• Handle customer inquiries and complaints professionally.
• Maintain accurate records of customer interactions.

Skills

Fluency in French

Fluency in English

Customer service skills

Organisational skills

Teamwork

Problem-solving mindset

Tools

Office software

Customer service tools

Job description

• Business thriving on growth
• Opportunity to Grow

About Our Client

This is an opportunity to work with a well-established organisation in the Leisure, Travel & Tourism industry. The company operates as a medium-sized enterprise with a strong presence in its sector and is known for its commitment to delivering exceptional service and operational excellence.

Job Description

The key responsibilities for the French Speaking Customer Service Advisor role are:

• Provide excellent customer service to French-speaking clients via phone, email, and other communication channels.
• Handle customer inquiries, complaints, and requests in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the Logistics department to resolve any service-related issues.
• Assist in the booking and scheduling process for travel and tourism services.
• Ensure compliance with company policies and procedures while interacting with clients.
• Provide translation support for French-speaking customers as needed.
• Collaborate with team members to improve customer service processes and outcomes.

The Successful Applicant

A successful French Speaking Customer Service Advisor should have:

• Fluency in both French and English, with excellent communication skills in both languages.
• Previous experience in a customer service or support role, preferably within the Leisure, Travel & Tourism industry.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team‑oriented environment.
• Proficiency with standard office software and customer service tools.
• A positive attitude and a problem‑solving mindset.

What's on Offer

• Competitive salary
• Fixed‑term contract with potential for career growth.
• Opportunity to work in the exciting Leisure, Travel & Tourism industry.
• Collaborative and professional work environment in Poole.
• Supportive team culture with a focus on employee success.

If you are a fluent French speaker with a passion for customer service, we encourage you to apply for this exciting role as a French Speaking Customer Service Advisor based in Poole. Take the next step in your career today!