Customer Service Advisor

Red Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support customers with complex financial services products. This role involves resolving customer queries, maintaining a CRM, and achieving sales targets. The ideal candidate will possess excellent communication skills and a strong attention to detail, and previous customer service experience is preferred. Competitive salary up to £30,000 per year and multiple employee benefits are offered.

Benefits

24 days of annual leave

Bupa Private Medical Insurance

Company pension plan

Employee Assistance Programme

Electric Vehicle Scheme

Support for personal volunteer activities days (2 per year)

A wide range of exclusive employee discounts

Qualifications

• Previous experience working in customer service and/or sales would be advantageous.
• Ability to work calmly under pressure is essential.
• Excellent attention to detail and a desire to provide exceptional customer service.

Responsibilities

• Resolving customer queries to maximise satisfaction.
• Maintaining an accurate Customer Relationship Management (CRM) database.
• Identifying, advising, and selling our products and services.

Skills

Good communicator, both written and spoken

Excellent attention to detail

Great team player

Ability to work calmly under pressure

Previous experience in customer service and/or sales

Familiarity with CRM tools

Excellent time management

Interpersonal skills

Positive and professional attitude

Tools

CRM tools

Job description

Red Recruitment are recruiting on behalf of our client for a Customer Service Advisor to join our growing team focused on supporting customers with complex financial services products.

The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business.

This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual to join a specialist insurance business offering a great salary of up to 30,000 per year with a host of benefits.

Benefits, Culture, and Salary for an a Customer Service Advisor:

• Salary: Up to 30,000 Per Annum
• Hours: Shift Pattern -8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00)
• Contract Type: Permanent
• Location: Bristol - Aztec West
• 24 days of annual leave
• Wellbeing day
• Bupa Private Medical Insurance
• Income Protection
• Death in Service
• Employee Assistance Programme
• Electric Vehicle Scheme
• Training and personal development
• Company pension plan
• Support for personal volunteer activities days (2 per year)
• A wide range of exclusive employee discounts

Key Responsibilities of an Customer Service Advisor:

• Resolving customer queries to maximise satisfaction and provide appropriate level of service and information required to onboard new clients
• Utilising retention's tools to retain and improve customer relations identifying and referring customer complaints to the respective department
• Adhering to policies and procedures at all times when assisting customers Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Identifying, advising and selling our products and services to existing clients with the aim of protecting families
• Achieving agreed upon sales targets and key performance metrics
• Coordinating sales effort with team members and other departments

Key Skills and Experience of an Customer Service Advisor:

• Good communicator, both written and spoken
• Excellent attention to detail and a desire to provide exceptional customer service
• Great team player
• Ability to work calmly under pressure
• Previous experience working in customer service and/or sales would be advantageous
• Ideally, familiarity with customer relationship management (CRM) tools and principles
• Excellent time management, interpersonal skills and a positive and professional attitude

If you have the relevant skills and are interested in this position as a Customer Service Advisor, please apply now!

Red Recruitment (Agency)