Industrial Customer Care Specialist — Grow Revenue

CSA Group; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global certification body in the UK is seeking a Customer Care Specialist - Industrial to support sales and customer service for existing clients in the testing, inspection, and certification (TIC) sector. The ideal candidate should have 2-5 years of experience, excellent customer service skills, and knowledge of Salesforce. This role offers a permanent contract, a generous benefits package, and flexible working arrangements.

Benefits

Company pension plan

Fitness & Health Program

Wellness Reimbursement

Access to Health & Wellbeing Resources

Qualifications

• 2-5 years of relevant work experience desirable.
• Knowledge of the testing and certification industry is an advantage.
• Independent and result-oriented way of working.

Responsibilities

• Support the sales process and customer service for customers in the TIC area.
• Independent processing of customer inquiries and proposals.
• Recording and maintaining customer master data in the CRM system.

Skills

Customer service skills

Detail orientation

Communication skills

Ability to handle multiple tasks

Education

Completed commercial or technical vocational training

Studies in marketing/sales

Tools

Salesforce

Workday

Job description

A global certification body in the UK is seeking a Customer Care Specialist - Industrial to support sales and customer service for existing clients in the testing, inspection, and certification (TIC) sector. The ideal candidate should have 2-5 years of experience, excellent customer service skills, and knowledge of Salesforce. This role offers a permanent contract, a generous benefits package, and flexible working arrangements.