Customer Service Advisor

U-Drive Vehicle Hire; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle rental company in Poole is seeking a proactive Workshop Service Advisor to join their customer support team. Responsibilities include managing customer inquiries, overseeing the MOT booking system, and processing payments. Candidates should show strong problem-solving and communication skills, with a focus on delivering excellent service. Benefits include 30 days annual leave and employee discounts on vehicle rentals, alongside development opportunities.

Benefits

30 days annual leave

Employee discounts on rental vehicles

Company-sponsored training and development opportunities

Qualifications

• Experience in retail sales or similar customer-facing role.
• Proactive in understanding customer needs.
• Ability to manage various payment systems.

Responsibilities

• Handle incoming customer inquiries via phone, email, and face-to-face.
• Manage MOT booking system to optimize efficiency.
• Process invoicing and take payments accurately.
• Maintain Health & Safety records and office cleanliness.

Skills

Customer service experience

Problem solving skills

Excellent communication skills

Team player

Job description

U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on a rolling rota to include some Saturdays.

About Us

U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver ‘exceptional' to our customer base time, and time again.

About The Role

As part of our Customer Service Advisor team. You’ll have day to day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.

Core Responsibilities

• Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive
• Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone
• Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability
• Accurately input data and information into booking system
• Processing of invoices and taking payments as appropriate
• Provide quotes for customers based on job requirement
• Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner
• Order parts from approved suppliers, keeping track of cost and availability
• Maintain and update Health & Safety records for the department, complying with regulation
• Maintain the office and reception space in a clean, tidy and customer friendly way

Requirements

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling
• Excellent communication skills
• Team player with a can-do attitude and an honest and trustworthy nature

Benefits

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental vehicles, including discounts for friends and families
• Employee Discount Program offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• Company-sponsored training and development opportunities
• Free yearly MOT, on-site parking where available

Apply now and let our Recruitment Team reach out to discuss your application. We’re committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!