Customer Service Manager jobs in United Kingdom

The DCMS Commercial directorate is a dynamic team with a positive and friendly culture. We prioritise kindness and respect, and we work closely together as a team to embrace change and drive continuous improvement.

DCMS Commercial is unique - we deliver the classic portfolio of ‘commercial’ services such as procurement, contract management and supplier engagement, as well as providing the department with a niche set of services such as negotiating with foreign investors, mergers and acquisitions, policy development and income generation.

We act as strategic delivery partners to the department, and our work secures good value for the taxpayer, drives growth and ensures DCMS remains productive and agile.

Our size means we’re flexible - we all lean-in to support the priorities of the day at the same time as maintaining a brilliant core service to our customers.

We place great emphasis on engaging positively with our colleagues and stakeholders, which we believe creates a great working environment.

We’re seeking a Commercial Manager to join our team. You’ll be based in either our Manchester or London hub.

You’ll work across a number of workstreams and projects, enabling DCMS to deliver its mission by providing a great commercial service.

No two days will be the same working across the whole commercial lifecycle - you’ll engage effectively with stakeholders and customers, input and analyse data, and create insight reports that will enable our senior leaders to maintain strategic oversight of the department’s commercial activity. You’ll work as part of a team, as well as having distinct areas of responsibility of your own. You’ll support the delivery of complex commercial activity and, with experience, lead the delivery of lower-risk procurements. Your work will help the department to secure good value and comply with procurement regulations.

You’ll be inquisitive and keen to learn new skills, and in return we can provide you with the learning and development you need to develop your career in commercial and in the Civil Service.