Outside Sales Account Manager (South)

American President Lines; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global logistics company is seeking an Outside Sales Account Manager to manage sales activities across the Midlands and South of the UK. The role involves establishing relationships with new clients and managing existing accounts. The ideal candidate will have a strong sales background, excellent customer service skills, and be willing to travel nationally. Benefits include a competitive salary, a generous benefits package, and opportunities for professional development.

Benefits

Discretionary annual bonus

Enhanced pension scheme

25 days annual leave

Private healthcare

Hybrid working

Cycle to work scheme

Qualifications

• Demonstrable experience in Sales or Account Management environment.
• Experience in the shipping sector is a big advantage.
• Valid UK driver's licence.

Responsibilities

• Establish strong relationships with customers through regular contact.
• Identify new business leads and develop existing accounts.
• Collaborate with internal teams to ensure customer needs are met.
• Maintain accurate CRM data related to customer interactions.

Skills

Sales experience

Excellent customer service

Strong analytical skills

Communication skills

Problem-solving

Job description

Outside Sales Account Manager (South)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located

THE ROLE | PURPOSE

As our Outside Sales Account Manager, your primary accountability will be the development and overall management of Sales activities for a defined customer segment, with geographical coverage across the Midlands and South of the UK.

In support of CMA CGM’s UK Commercial and overall Growth strategies, you will be proactively identifying and establishing relationships with prospective new customers, whilst also managing and developing relationships & increased new business opportunities with existing customers, understanding their requirements and presenting solutions from our extensive portfolio of services.

Through a proactive and consultative approach, you will collaborate with our wider Sales team(s) devise and execute strategies for acquiring new customers and expanding the overall market presence.

WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES

• Establish strong working relationships with new and existing customers, ensuring regular and proactive contact (including regular visits), to support the development of increased volumes and new business opportunities.
• Contribute to establishing and executing Commercial action plans in accordance with overall Commercial and business strategies.
• Proactively identify and pursue new business leads, collaborating with internal stakeholders as required to ensure all potential opportunities are pursued.
• Establish effective working relationships with key internal stakeholders, e.g. Sales Support, to ensure all Customer requests for new quotes / pricing information are processed in a timely manner, Customer Care, to relay AOB requests from customers, Trade Managers, to ensure market rates and conditions are regularly updated.
• Ensure information within internal systems and CRM is entered and maintained accurately, e.g. pricing and commercial data, and ensuring all relevant stakeholders are updated with key developments.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities and any other business.
• Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
• This is a national role with an expectation to travel across the UK.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrable experience in an external Sales (business development) / Account Management environment (Shipping sector experience a big advantage)
• Strong business development skills, with the confidence and tenacity to identify and pursue new leads
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
• Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Flexibility in your approach, able to respond positively and proactively to differing customer requirements
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Valid UK drivers licence.

WHAT DO WE OFFER?

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

CMA CGM is an equal opportunities employer.