Customer Success Manager - French or German speaking

UK; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in the UK is seeking a Customer Success Manager (French or German speaking) to build strong relationships with enterprise customers. The role involves leading onboarding, ensuring maximum value from products, and working closely with internal teams. Candidates must be fluent in English and either French or German, with a background in customer success or account management. This position offers hybrid working in London or Reading.

Qualifications

• Fluent in English and French or German, both written and spoken.
• Experience in customer success or account management.
• Ability to learn new software quickly and explain it to customers.

Responsibilities

• Lead customers through onboarding and adoption.
• Build positive relationships within client organizations.
• Proactively identify training and improvement opportunities.

Skills

Fluent in English + French

Experience in customer success

Strong communication skills

Proactive mindset

Background in SaaS or consulting

Job description

Customer Success Manager - French or German speaking

Customer Success Manager (French or German speaking)

We are supporting our global client, seeking to hire two Customer Success Managers to join a growing team, supporting enterprise customers across the UK and Europe. As a Customer Success Manager, you will focus on building strong, trusted relationships with customers to drive adoption, value realisation and long-term success. Working across enterprise accounts, you'll support onboarding, guide customers through digital transformation and ensure they are getting maximum value from their solutions.

This is a customer-facing role where you'll collaborate with internal teams and specialists, solve challenges and help customers achieve their business goals.

What You'll Do:

• Lead customers through onboarding and adoption, ensuring smooth integration of new products.
• Build positive relationships at all levels within client organisations, becoming a trusted partner.
• Support customers across creative, document and digital platforms.
• Proactively identify opportunities for training, value mapping and improved customer engagement.
• Work closely with internal teams (Sales, Marketing etc.) to bring in the right expertise at the right time.
• Ensure customers maximise their investment and drive long-term retention.

Skills & Experience:

• Fluent in English + French, or English + German (both written and spoken).
• Experience in customer success, account management, onboarding or relationship management.
• Ability to quickly learn new software/tech and explain it clearly to customers.
• Strong communication and presentation skills, with confidence working with senior stakeholders.
• Proactive, personable and solutions-focused mindset.
• A background in SaaS, tech, consulting or marketing/creative agency is beneficial.

Location & Travel:

• Hybrid working - based in London or Reading offices (1-2 days per week, flexibility required).
• Occasional customer site visits, as well as potentially monthly travel to either France or Germany.

Please note: This is an initial 12 month contract, paid on a daily rate inside IR35.