Customer Success Manager

Reimin Reid Recruitment Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global software solutions business is seeking a Customer Success Manager in London to focus on client adoption and onboarding. You will manage between 35-50 accounts, ensuring retention and building strong relationships. Candidates should have 2-5 years of SaaS experience and knowledge of the construction industry. This role offers a chance to grow within the company and contribute to its success.

Qualifications

• 2-5 years of customer success or account management experience in SaaS.
• Knowledge of the construction industry.
• A stable career record.

Responsibilities

• Drive client adoption and onboarding processes.
• Mitigate churn and manage retention strategies.
• Build and maintain strong customer relationships.
• Manage an account portfolio (initially 35-40 accounts).

Skills

Customer success management

Relationship building

Account management

SaaS knowledge

Education

Degree educated

Job description

Overview

This is an exciting opportunity to join a leading global software solutions business that provides market leading construction software solutions. The role is for a Customer Success Manager focused on client adoption and onboarding, churn mitigation, relationship building and retention. You will inherit between 35-40 accounts initially, rising to a maximum of 50, with a mix of mid-sized and large enterprise clients. This is a chance to grow with a company that values professional contribution and rewards performance.

Responsibilities

• Drive client adoption and onboarding processes
• Mitigate churn and manage retention strategies
• Build and maintain strong customer relationships
• Manage an account portfolio (initially 35-40 accounts, increasing to up to 50)

Qualifications

• 2-5 years of customer success or account management experience in SaaS
• Knowledge of the construction industry
• A stable career record

Desirable/Beneficial

• Degree educated
• Energetic, proactive, driven