Customer Service Manager jobs in United Kingdom

Are you a dynamic and versatile Sales Account Manager with the proven ability to nurture strong relationships and influence positive outcomes?

As a Sales Account Manager, you will be the face of Hilti, the very foundation of our business and direct sales model, and part of our community of 350+ Account Managers in Great Britain alone. This field-based role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

You don’t need experience in the construction industry to apply for this role. We’re looking for someone who is a great fit for Hilti (collaborative, curious, driven, and passionate about delivering results and great customer experiences) and our training will cover the rest! You would be ideally suited to this Sales Account Manager role if you’ve customer-facing experience gained in any industry and have a solution-oriented approach.

In return we offer a great salary, uncapped bonus, comprehensive benefits including a 6% pension contribution and private medical insurance, fantastic recognition incentives, and a company car, along with the opportunity to be an essential part of a global employer of choice where 77% of our management roles are offered internally.

We’re proud of our caring and performance-oriented culture at Hilti and we’ll ensure you have all the support and tools you need to be successful.

• You will be out and about in your designated region meeting your customers, to understand their needs, before providing them with tailor-made solutions.
• As well as demonstrating our innovative products and state-of-the-art software to your customers, you will also develop ‘focus’ customers by building relationships and uncovering new business leads.
• You will be responsible for the operational, organisational and strategic account management of your sales area, fully utilising the best-in-class Salesforce CRM system.

Watch our Life as an Account Manager video to learn more about this exciting role and what it’s like to work at Hilti Great Britain.

Please note, to progress your application it is essential you:

• Have a full, manual UK driving license and willingness to travel, as you will make site visits to engage with customers Monday to Friday.
• Have no more than six points on your driving license.
• You able to provide evidence of eligibility to work in the UK. Please note: Due to the minimum salary thresholds, we are unable to offer visa sponsorship for Account Manager roles.

You will also need:

• Proven Sales Account Manager or other sales experience, gained in any industry.
• We are also keen to speak to applicants from an Engineering, Construction or Technical background, looking to utilise their knowledge in an exciting new direction.
• Solution-oriented approach, with the ability to uncover customer pain points and needs to provide our best-suited solutions.
• You share our values – commitment, teamwork, courage and integrity.
• Resilience and adaptability – you will be comfortable meeting all levels of customers from a Site Operator to Managing Director.
• Drive, curiosity and a motivated approach to achieve success and overcome challenges, with a passion to learn, develop and grow.
• Excellent organisational skills and the ability to work autonomously to effectively manage your time and priorities.

We have an excellent mix of people and many of our best Sales Account Managers developed their skills and knowledge at Hilti - if you have a strong desire to develop your career in sales that works for us. Success at Hilti is down to teamwork and ability, no matter what your industry background.

At Hilti you will part of something special – a place where you can grow, surrounded by colleagues who support you, and where your results will be recognised and rewarded.

• A competitive base salary and uncapped bonus potential.
• Extensive onboarding and training process and companywide events in Manchester.
• Incentives for best performers such as trips to New York City, Milan and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.

• 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.
• You also have the opportunity to buy additional leave days each year.

• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.
• Company vehicle and a fuel/charging card.
• Company laptop and mobile phone.
• High quality branded workwear
• £2,000 reward for referring a successful candidate to Hilti.