Customer Service Manager jobs in Grande-Bretagne

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are looking to recruit an Account Manager to join our team in the Birmingham Office. You will be responsible for servicing accounts for our clients within the renewals lifecycle process, including but not limited to renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation.

You will have experience of working as an Account Manager (ideally dealing with Mid‑Corporate and Corporate manufacturing/construction clients and be able to demonstrate a good understanding of excellent customer service, skills of negotiation, broking and market awareness. You will ensure standards of service to clients are in accordance to those laid down by the company along with FCA regulatory rules and guidelines.

• Assist in renewal process, preparation of submission and the gathering of information
• Obtain renewal terms for clients and identify potential alternative quotations before producing presentations for account executives to discuss with clients
• Prepare documentation for existing clients in relation to renewals and mid‑term adjustments in partnership with colleagues
• Follow up on quotations and lend support to Account Executives
• Prepare risk presentations, obtain quotations from appropriate markets and compare cover options,
• Ensure all client details are recorded accurately and entered onto system in a timely fashion
• Prepare renewal closings from renewal meeting minutes and ensure cover bound by renewal date
• Assist in the PRISM process as directed by Account Executives / Broking Manager
• Deal with Insurer queries in relation to client policies
• Assist with client queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies
• Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
• Check and deliver policy documentation from Insurers to client
• Manage accounts enquiries and liaise with Account Department to resolve queries
• Deal with account queries and credit control matters, ensuring they are resolved efficiently, and any concerns are raised
• Deal with general account queries, and ensure that they are resolved efficiently

• Holding/working towards one of the Chartered Insurance Institute Qualification: ACII / Dip CII / Cert CII
• Educated to GCSE standard or equivalent
• Good knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
• Demonstrable previous experience within Account Manager role
• Evidence of effectively prioritising work
• Evidence of having worked to targets within a regulated, measurable framework and achieved SLA’s.
• Due diligence in administration and policy checks/processes
• Excellent client service focus
• Able to identify potential risks/issues and seek advice/consultation when required
• Good communication and interpersonal skillsExcellent planning and analytical skills
• Accuracy and attention to detail
• MS office proficiency
• Eligible to work in the UK
• Flexibility to attend client meetings when required (face to face or via Teams)

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less‑favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.