Customer Service Manager jobs in United States
Customer Service Advisor (Remote)
Michael Page
CSA Supervisor - Data Centre - Europe
Salter Grange Limited
Customer Relations Manager
Sanders Senior Living
One Stop - Customer Service Assistant
Tesco
Customer Service Advisor (Remote)
Michael Page
Senior Cost Manager - Data Centre (CSA)
Turner & Townsend
Customer Service Advisor
Halo Accident Repair Centre Ltd
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Tesco
Customer Service Advisor
Challenge-trg Recruitment
Customer Service Advisor
CONNELLS GROUP
Account Manager - Client Services
The New Gen
Customer Service Assistant
East of England Cooperative
Sales & Customer Service Representative
Acorn Insurance Ltd
One Stop - Customer Service Assistant
Tesco
Inside Sales Representative, Project Kuiper, EU Enterprise
Amazon
Customer Service Assistant - London
BCT Resourcing
Client Relationship Manager
UnitedHealth Group
Customer Service Advisor
Search Consultancy LTD
Customer Service Advisor (Remote)
Job summary
A leading financial services business is seeking a customer service professional to respond to queries via phone, email, and live chat. Ideal candidates should have previous customer service experience, preferably in banking, and possess excellent communication skills. The role emphasizes problem-solving abilities, professionalism, and empathy. A competitive salary and great benefits are offered in a dynamic work environment essential for enhancing customer satisfaction.
Benefits
Qualifications
- Previous experience in customer service, preferably in banking or financial services.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- High level of professionalism, patience, and empathy.
Responsibilities
- Respond to customer queries via phone, email, and live chat.
- Assist customers with account inquiries, transactions, and services.
- Identify customer needs and provide accurate information or solutions.
- Handle complaints efficiently and maintain confidentiality.
Skills
A leading financial services business
Respond to customer queries via phone, email, and live chat in a professional and timely manner
Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
Identify customer needs and provide accurate information or solutions
Handle complaints efficiently, following internal processes and ensuring customer satisfaction
Maintain confidentiality and adhere to all banking regulations and data protection policies
Update customer records and log interactions in the CRM system accurately
Escalate complex issues to relevant departments when necessary
Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)
Previous experience in customer service, preferably in banking or financial services
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using technology and multiple software systems
Ability to work independently and manage time effectively in a remote environment
High level of professionalism, patience, and empathy
Knowledge of banking products, services, and compliance (preferred)
A competitive salary and great benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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