Customer Service Manager jobs in United States

Pay: £30,000 + uncapped OTE. Hours: Monday–Friday, 37.5 hours a week (optional early finish on Fridays). Reference: DE26760. Location: Telford.

We’re recruiting for a newly created Client Account Manager role to support the growth of the business by managing the relationships with key business clients. This is a fantastic opportunity to join a forward‑thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long‑term success.

In this role, you’ll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from post‑sale onboarding through to long‑term relationship development. You’ll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement.

• Lead the end‑to‑end onboarding process for new clients, ensuring a smooth and professional handover from the Sales team
• Coordinate implementation timelines, system setup, and user access in collaboration with internal teams
• Deliver tailored onboarding sessions and product walkthroughs to ensure clients are confident using the platform
• Capture client goals and success criteria to shape a personalised implementation plan

• Serve as the primary point of contact for your assigned accounts, building strong, trusted relationships with key stakeholders
• Conduct regular check‑ins and strategic reviews to assess satisfaction, gather feedback, and identify evolving needs
• Act as a client advocate internally, ensuring their voice is heard across product, support, and development teams
• Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools

• Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers
• Provide ongoing support and guidance to help clients maximise the value of the platform and learning content
• Collaborate with the Learning Development team to align bespoke content with client objectives
• Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience

• Identify opportunities for account expansion through consultative conversations and data‑driven insights
• Promote additional features, services, or content that align with client goals and add measurable value
• Work closely with the management team to develop growth strategies and revenue forecasts
• Contribute to the development of case studies and success stories to support marketing and sales efforts

• Share client insights and feedback to inform product development and service enhancements
• Participate in internal planning sessions, masterclasses, and team development activities
• Support the creation of SOPs, onboarding materials, and client success documentation
• Stay up to date with industry trends, platform updates, and best practices in account management

• Previous sales or account management experience
• Customer‑centric communicator with a consultative, solutions‑focused approach
• Organised and proactive project manager who thrives in a fast‑paced environment
• Commercially astute with a strong understanding of value delivery and client ROI
• Tech‑savvy and confident navigating SaaS platforms and CRM tools (e.g., HubSpot)
• Self‑starter with a growth mindset and a passion for continuous improvement

This is a unique opportunity to shape a new role, make a real impact, and grow your career in a supportive and forward‑thinking environment. If you’re passionate about building meaningful client relationships and driving long‑term success, we’d love to hear from you.

Our mission is to support our clients in creating an equal, diverse, and inclusive workforce. We are committed to providing a barrier‑free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please let us know as early as possible.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to respond to future roles we advertise. We wish you continued success with your search for employment.