Account Manager

Key Selection Recruitment Limited; Enfield; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment firm in the United Kingdom is looking for an Account Manager (Direct Mail) to oversee service delivery for key client accounts, ensuring client communication and timely invoicing. The candidate should have excellent communication skills, be methodical, and have a solid understanding of printing processes. This role requires flexibility under pressure and the ability to manage multiple projects.

Qualifications

• Excellent verbal and written communication skills.
• Good administration skills and computer literacy.
• Ability to manage multiple projects effectively.

Responsibilities

• Manage service delivery of key client accounts.
• Ensure timely invoicing within 48 hours of job completion.
• Participate in team meetings and service reviews.

Skills

Excellent verbal and written communication skills

Effective listening skills

Good administration skills

Computer literate

Methodical with good attention to detail

Ability to translate client requirements

Understanding of lithographic printing

Ability to manage multiple projects

Team player

Flexible under pressure

Tools

Management Information Systems

Microsoft applications

Job description

Position: Account Manager (Direct Mail)

Location: London

Salary: Up to £40k

The Company: Print & Direct Mail company

Role

• To support the achievement of the business's goals by adhering to all policies and procedures applicable to your job role and area of responsibility.
• To be entirely responsible for the service delivery of key client accounts (direct mail, print and digital services).
• To be responsible for a high level of client communication, that issues are managed and resolved professionally, that clear audit trails for jobs are available, when requested, and have a proactive approach to ensure invoicing is carried out on a timely basis, ensuring all additional costs are captured, communicated in a timely manner and charged on invoices to clients.
• Ensure that all key clients are kept up to date with any changes that may affect their day‑to‑day dealings with the company.
• A working knowledge of the range of services provided by the Group.
• Manage key strategic clients assigned ensuring that the company is presented as a professional, value added solutions provider to all clients.
• Understand and comply with company policies and procedures.
• Undertake support tasks as required (e.g. managing issues, invoicing, etc.).
• Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, proof of delivery/postage and invoices available.
• To ensure that all invoicing is completed within 48 hours of completion of a job.
• To ensure that all additional costs are fully documented and invoiced.
• Participate in team meetings for production status and pre‑production meetings for new projects.
• Administer jobs with effective cost management to ensure work is completed on time and within budget.
• To ensure that clients are kept informed of the progress of their job daily.
• To be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends.
• To be fully aware of job status at all times - to ensure a daily presence on the production floor to ascertain jobs are being processed in accordance with client requirements and sign offs.
• To escape and manage any issues internally through to client resolution and satisfaction.
• To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings where appropriate.
• To host Service Review Meetings and deliver key account management information, identify process and campaign improvements and present new opportunities when required.
• To develop and add additional revenue to active accounts.

Requirements

• Excellent verbal and written communication skills
• Effective listening skills
• Good administration skills
• Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications.
• Methodical with good attention to detail
• Ability to accurately translate key strategic client requirements into production requirements
• Excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services
• Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements
• Able to cope with multiple projects at one time
• Team player, able and willing to assist other members of their team and to contribute towards common team objectives
• Flexible and able to cope under pressure
• Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work.
• Understanding of responsibilities in regard to compliance issues and safeguarding the company