Customer Service Advisor

Aspire Recruitment; City Of London; On-site; GBP 26,000; Full time

Job summary

A recruitment firm is seeking a committed Help Desk Advisor to join the team in Runcorn. This role involves managing incoming calls and emails, diagnosing faults, and providing excellent customer service. The ideal candidate will have strong communication skills and a customer-focused approach. This is a fantastic opportunity for career development within a supportive environment.

Benefits

20 days holiday

Team performance-based bonus

Supportive team culture

Qualifications

• Strong customer service and communication skills are essential.
• Proficient in data entry and IT systems.
• Empathetic and customer-focused attitude required.

Responsibilities

• Handle customer calls and emails to log work orders.
• Diagnose and allocate faults to appropriate engineers.
• Meet service level agreements by responding promptly to jobs.
• Maintain accurate technical records for first-time fixes.
• Coordinate with engineers for scheduling and job completion.

Skills

Customer service skills

Communication skills

Data entry

Administration

Time management

Job description

Help Desk Advisor

Location: Runcorn (Office-based)
Job Type: Full-time, Permanent
Salary: £26,000 per annum

Hours: Monday to Friday, 7am–6pm (8-hour shifts on a rota basis).
1 in 5 Saturdays, 8am–12pm.

About the Role

An exciting opportunity has arisen for a Help Desk Advisor to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.

You’ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.

Key Responsibilities

• Handle incoming customer calls and emails to log and manage work orders.
• Diagnose and allocate faults to the appropriate engineer or contract manager.
• Meet service level agreements (SLAs) by responding promptly to reactive jobs.
• Maintain accurate technical records to support first‑time fixes.
• Provide regular updates to customers and document all communications.
• Coordinate with engineers to optimize scheduling and job completion.
• Close jobs accurately for invoicing and raise new work orders as required.
• Work collaboratively with cross‑functional teams to provide technical support.
• Log compliments, complaints, and concerns for timely resolution.
• Adhere to rota shift patterns (7am–6pm, core hours 8:30am–5pm) with occasional Saturdays.

Experience

• Strong customer service and communication skills.
• Proficient in data entry, phone etiquette, administration, and IT systems.
• Empathetic, professional, and customer‑focused.
• Excellent time management and punctuality.

Desirable Experience

• Previous helpdesk/customer service experience.
• Complaints handling and scheduling.
• Background in electrical or plumbing businesses.

Benefits

• 20 days holiday (with holiday purchase options available).
• Team performance‑based bonus.
• Supportive and friendly team culture.

• Great opportunity for career growth within a thriving business.

  If you’re ready to join a dynamic team and make a real impact, apply today!

  This vacancy is being handled by Aspire Recruitment.

  Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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