NuCare Customer Service Advisor

NuCare; Shrewsbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

A customer service company in Telford is seeking an experienced Customer Service Advisor. In this role, you will manage customer queries, provide advice on products, and perform general administration tasks. The ideal candidate possesses strong communication skills and prior complaint handling experience. Benefits include paid annual leave, a health cash program, and access to training programmes.

Benefits

22 days paid annual leave plus bank holidays

Medicash health cash program

Access to High Street discounts

Employee Assistance Programme

Contributory Pension Scheme

Accredited Training Programmes

Qualifications

• Experience in customer service or a related field is preferred.
• Ability to handle customer queries effectively and professionally.

Responsibilities

• Managing incoming case queries via a shared inbox and phone line.
• Customer liaison, raising, investigating and resolving queries.
• Providing advice and information regarding our service or product range.
• General administration.

Skills

Strong communication skills

Detail oriented

Prior complaint handling experience

Job description

Customer Service Advisor

Telford, TF1 7ES

37.5 hours, working Monday to Friday 9:30am - 6pm

£24024.00 per annum

We’re looking for an experienced Customer Service Advisor to come join us, based at Telford based depot, Nucare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.

Job Responsibilities

• Managing incoming case queries via a shared inbox and phone line
• Customer liaison, raising, investigating and resolving queries
• Providing advice and information regarding our service or product range
• General administration

Key Skills, Knowledge, and Experience

• Strong communication skills
• Detail oriented
• Prior complaint handling experience

Our benefits

• 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
• Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
• iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
• Access to High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme
• Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received