Customer Service Advisor

Interaction Recruitment; Corby; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor to join a team in Corby. Responsibilities include managing customer orders, resolving inquiries, and ensuring satisfaction. Ideal candidates should have strong communication skills, a detail-oriented approach, and experience with Microsoft Office. The position offers competitive salary, benefits, and opportunities for growth.

Benefits

25 days annual leave plus bank holidays

Additional day off on your birthday

Pension plan and life assurance

Health cash plan & employee discounts

Responsibilities

• Process and manage customer orders accurately.
• Handle customer inquiries, quotes, and returns efficiently.
• Identify upselling and process improvement opportunities.
• Collaborate with teams to meet service level agreements.

Skills

Strong communication and organizational skills

Customer-first mindset

Detail-oriented

Confidence in using Microsoft Office

Job description

Job Title

Customer Services Advisor

Location

Corby

Hours

8:30am to 5:00pm Monday to Friday

Salary

£27,000 per year

About the role

On behalf of our well-established client Interaction Recruitment, we are seeking 2 customer-oriented individuals to join our client's team in Corby on a permanent basis due to continued company growth.

As a Customer Service Advisor, you will be the primary point of contact for customers, handling orders from start to finish, resolving inquiries, and ensuring every customer interaction is handled with the utmost care and professionalism.

Key Responsibilities

• Process and manage customer orders with accuracy and attention to detail
• Efficiently handle customer inquiries, quotes, and returns
• Identify opportunities to upsell or improve processes
• Collaborate with internal teams to meet service level agreements (SLAs) and enhance overall customer satisfaction

What We’re Looking For

• Strong communication and organizational skills
• A customer‑first mindset with a keen eye for detail
• Confidence in using Microsoft Office and order management systems

What’s on Offer

• 25 days annual leave plus bank holidays
• An additional day off on your birthday
• Pension plan and life assurance
• Health cash plan & employee discounts

If you’re looking for a rewarding role with a company that values its employees and provides excellent benefits, we want to hear from you! Call Angela on (phone number removed) or email.