Customer Service Manager jobs in United Kingdom

Do you have what it takes to be the first point of contact within our school?

Are you keen to make a real impact to a small, village community?

Do you enjoy working with and supporting others to achieve a shared goal?

If so, get in touch.

We are seeking an Office Services Manager to join Wood Lane Primary School. The successful candidate will ensure the smooth running of the school’s administrative functions, provide excellent support for the Headteacher and staff team within a fast-paced environment of a busy small school.

Salary: £27,254 pro rata

Hours: 37 hours per week. 46.20 weeks per year (inc notional weeks). Term time only + 2 weeks + inset.

Wood Lane Primary is a place where the smallest things make a big difference. Where every day being ‘the best version of yourself’ is the goal for all. We are a small school undergoing a rapid transformation of its ethos, its values and the education provided to the local community, to improve the outcomes for all pupils. Centred around a culture where everyone holds high expectations and where we all believe that anything is possible and everybody ‘can’, we are looking for an organised and efficient individual to support the Headteacher and wider school operation in the background, helping to make things happen.

• Ensure the smooth running of the school’s administrative functions, provide excellent support for the Headteacher and staff team within a fast-paced environment of a busy small school.

• Able to give a long-standing commitment and show a keenness to being an integral part of the school’s journey forward over time
• Have the ability and hold a mature and professional disposition
• A proactive and adaptable approach to handling tasks and challenges
• Have experience of working in an office environment, working on their own initiative
• Be organised and meticulous in their presentation and their time management
• Have some experience in using financial information and in budget monitoring, including payroll functions
• Have impeccable standards of grammar with a secure and working command of English (GCSE Grade C or equivalent in English and Maths is a must)
• Be able to set up processes and schedules, embracing the principles of sound operational management
• Be able to communicate warmly and professionally with contractors, external services and all school stakeholders
• Demonstrate the ability and an understanding of people management techniques
• Be competent and efficient in word processing and in using a range of computer software packages to support administration such as the Microsoft Office Suite
• Be able to adapt and respond calmly and effectively to situations which arise in real time
• Manage sensitive information discretely, maintain confidentiality at all times and hold the Headteacher’s counsel
• Have a sense of humour
• Have experience in HR processes and procedures
• Hold Paediatric First Aid/ Basic First Aid or willingness to train to the required standard, to meet the requirements of the role

Previous experience in education and of working in a busy office is required.

Financial and HR training, knowledge of the SIMS ICT program would be advantageous although helpful, is not essential.

Experience in working with senior staff who hold a challenging caseload of priorities is beneficial.

Visits to come and look around our site are warmly encouraged and can be arranged via office@woodlane.staffs.sch.uk. We look forward to hearing from you!

Closing Date: Friday 10th October 2025, 8am. Shortlisting will take place on this day.

Note: Due to time constraint, we will only contact successful candidates. If you have not been contacted by Friday 10th at 6pm, please assume you were unsuccessful on this occasion.

To apply, please request an application pack via the school’s office email address. The pack will include an application form, a consent to request a references form, disclosure form and recruitment monitoring form. Return all completed applications and paperwork to the office, marked for the attention of the Headteacher, Mrs Fraser office@woodlane.staffs.sch.uk.

This position is also subject to a probationary period. Unsuccessful completion of this period may lead to termination from this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS). All appointments made are also subject to satisfactory references, medical clearance and Right to Work in the UK.

Wood Lane Primary School is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment in line with Keeping Children Safe in Education and the Prevent Duty