Customer Service Advisor

Lyreco; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of office supplies in Telford is looking for a Customer Care Advisor to deliver exceptional customer service and support to their team. You will be responsible for maintaining customer records and providing a high level of customer satisfaction. The ideal candidate has strong communication skills, is organized, and enjoys working in a team environment. This full-time, office-based role offers competitive benefits including generous holiday and a pension scheme.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

Private medical insurance after one year

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Ability to articulate your message and build trust with customers and colleagues.
• Deliver the best customer care experience.
• Work to deadlines while providing quality customer service.
• Update and maintain customer records.

Responsibilities

• Provide the highest level of customer experience.
• Support inside and field-based sales teams.
• Promote products based on promotional activity.

Skills

Excellent communication skills

Telephone manner

Teamwork

Organisational skills

Attention to detail

Computer literate

SAP experience

Job description

Customer Care Advisor

Location: Donnington- Telford

Salary: £24,570K per annum

Mon- Fri- 9am-5.30pm.

Full time- Permanent

Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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