Customer Service Assistant

Southern Co-op; Ringford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in Scotland seeks a Customer Service Assistant to provide excellent service in their store. The role involves assisting customers, maintaining store presentation, and contributing to community engagement. Ideal candidates are enthusiastic, hands-on team players. Benefits include a colleague discount, healthcare plans, and career growth opportunities.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• A genuine enthusiasm for great customer service.
• A hands-on, can-do attitude.
• A willingness to get involved and make a difference.

Responsibilities

• Help customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Keep the store clean, safe and welcoming.

Skills

Customer service enthusiasm

Hands-on attitude

Team player

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part‑time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop – they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly – you'll be playing a vital role in people's daily lives, especially for those who need us most.

Qualities We Look For

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in‑store. We're all about community – so we're looking for someone who is ready to get involved and make a difference.

Why Southern Co‑op?

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first – and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we're here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle‑to‑work scheme, colleague referral scheme and much more.

We want to put U in Southern Co‑op – start your new career now.