Customer Service Manager jobs in Grande-Bretagne

Sweco is Europe’s leading design, engineering, environment and regulatory consultancy with 23,000 colleagues across the UK and Europe. Sweco has been transforming how people live, work and travel for over 130 years. We deliver innovative solutions for a more inclusive, healthy and sustainable society.

The Sweco UK & Ireland Business Area is a £112m t/o business with 1,000 employees.

As Transactional Services Manager UK&I you will proactively lead and develop the Transactional Services Team for the UK&I region as part of the UK&I Finance Team.

You will be responsible for identifying automation opportunities and process improvements whilst ensuring key KPIs and BAU requirements are met across Accounts Receivable / Billing / Accounts Payable (including Supplier Management and onboarding) / Credit Control / Expenses.

You will be based out of our Leeds office, with a minimum of 3 days in the office. Please note that we will be moving to a new office in Leeds city centre in May 2026.

• Leading the Transactional Services Team (c. 9 Team Members), creating a culture of high performance and encouraging the Team to contribute to their success. You will be responsible for performance appraisal and the development of all team members.
• Own the Team processes with a focus on proactively improving these through automation, process improvement and team development.
• Responsibility for ensuring payments are made in a controlled, accurate and timely manner and that reconciliations are completed. You will be key in protecting our cash position.
• Ensuring compliance and risk is an important focus of the Team, adhering to both external and Group requirements. You'll be a key support to a number of audits.
• Being a main point of contact with the wider business (including our Group colleagues), involved with policy setting, communications on Finance processes that will impact the business (such as payment schedules), and a point of escalation and support, ensuring any issues are resolved in a timely manner.
• Leading liaison with 3rdparty service suppliers such as Onguard and Pagero. You will also engage with our banking providers.
• Reporting to the Business Area Financial Controller and collaborating with and supporting the BAFC team.

• Professional membership/qualifications – Degree/CICM/ACAPP/APA or similar.
• A good balance of technical ability gained in similar roles along with leadership skills and significant previous management experience.
• Strong experience of building reports, analysing financial data and acting on the results, ideally with Power BI expertise (or similar).
• Commercial acumen with a strong understanding of how your Team impact trade working capital and profitability – Capacity to influence decision-making within the business.
• Ability to influence and collaborate – experience of working with and influencing up to Director level.
• Strong interpersonal skills and experience of meeting challenging internal client needs.
• Professional expertise – A proven track record of leadership in Accounts Receivable / Credit Control / Accounts Payable. A strong understanding of the Procure to Pay (P2P) and Order to Cash (O2C) processes.
• Experience of delivering across a multi-site organisation would be an advantage.

If you believe you have the skill set required, are keen to join a business with genuine opportunities for career progression, then we’d love to hear from you.