Assistant Resident Services Manager - Nottingham (Build to Rent)

One Property Recruiment; Nottingham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading property recruitment agency seeks an Assistant Resident Services Manager for Nottingham's premium Build to Rent development. You will lead a team, ensure smooth operations, and deliver exceptional service in a vibrant community. The ideal candidate has strong leadership and organizational skills, along with experience in residential property or customer service. This full-time permanent role offers a competitive salary up to £33,000 and opportunities for professional growth.

Benefits

Competitive salary

Benefits package

Room for growth

Qualifications

• Experience in residential property, hospitality, or customer service.
• Proven ability to manage and motivate a team.
• Meticulous attention to detail and strong organisational skills.
• Tech-savvy and confident with reporting tools.

Responsibilities

• Lead and manage the RSA team, overseeing rota and daily responsibilities.
• Ensure seamless resident move-ins and move-outs, with all processes completed on time.
• Respond to resident enquiries and escalate complaints when necessary.
• Coordinate with contractors and maintenance teams, ensuring high standards are upheld.

Skills

Leadership skills

Customer service

Organizational skills

Communication

Job description

Overview

Assistant Resident Services Manager – Build to Rent
Location: Nottingham
Salary: Up to £33,000 (depending on experience)
Full-Time | Permanent
Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm)
Weekend Work: 1 in every 3 Saturdays (No Sundays)

OPR are working exclusively with a leading Build to Rent operator to source a highly organised and detail-oriented Assistant Resident Services Manager for Nottingham’s premium BTR offering, a 348-apartment development that sets the standard for rental living in the city.

This is a fantastic opportunity for someone with strong leadership skills and a passion for delivering exceptional service in a vibrant residential community. You’ll be directly managing two Resident Services Assistants and supporting the Senior RSM in ensuring smooth day-to-day operations.

Responsibilities

• Lead and manage the RSA team, overseeing rota and daily responsibilities
• Ensure seamless resident move-ins and move-outs, with all processes completed on time
• Respond to resident enquiries and escalate complaints when necessary
• Coordinate with contractors and maintenance teams, ensuring high standards are upheld
• Support the delivery of resident events and community engagement initiatives
• Conduct property inspections and in-tenancy visits
• Assist with budget tracking and operational reporting

About You

• Experience in residential property, hospitality, or customer service
• Proven ability to manage and motivate a team
• Meticulous attention to detail and strong organisational skills
• Excellent communication and interpersonal abilities
• Tech-savvy and confident with reporting tools
• Passionate about creating a welcoming and well-run living environment

Why Apply?

• Be part of Nottingham’s leading Build to Rent development
• Join a collaborative and forward-thinking team
• Enjoy a varied and impactful role with room for growth
• Competitive salary and benefits package

How to Apply

Please get in touch with Katie Altoft at [e-mail]