Pharmacy QC Service Manager (SQCL)

North Tees and Hartlepool NHS Foundation Trust; Stockton-on-Tees; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional NHS healthcare provider in Stockton-on-Tees is seeking a Service Manager to oversee daily operations at the Pharmacy Stockton Quality Control Laboratory. The role involves responsibility for service delivery, performance monitoring, and team management, requiring expertise in pharmaceutical Quality Assurance. The ideal candidate will thrive in a collaborative environment, ensuring high-quality care and operational excellence.

Benefits

Health and well-being initiatives

Opportunities for personal and professional development

Staff recognition programs

Qualifications

• Ideally has specialist knowledge in pharmaceutical Quality Assurance.
• Requires operational expertise in delivery of technical and professional services.

Responsibilities

• Assume responsibility for all operational aspects of services.
• Monitor performance through agreed KPIs.
• Identify, log, mitigate and manage risks to service.
• Provide leadership and management of a team.
• Collaborate with stakeholders across sites.

Job description

Overview

This service manager post will provide the day to day operational leadership and management required for the delivery of all services from Pharmacy Stockton Quality Control Laboratory (SQCL). SQCL is the largest NHS regional QC service delivering services across NENC and to other parts of the UK, including NHS and private customers.

Responsibilities

• Assume responsibility for all operational aspects of services across the department.
• Monitor performance through agreed KPIs and ensure staff competence and development for robust delivery of all services.
• Identify, log, mitigate and manage risks to service via trust governance systems and processes.
• Provide leadership and management of a team; ensure service delivery is responsive, collaborative and transparent.
• Collaborate with stakeholders across sites, with the understanding that work may be required at any site across University Hospitals Tees (North Tees & Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust).

Qualifications / Experience

• Ideally has specialist knowledge in pharmaceutical Quality Assurance.
• Requires operational expertise and extensive experience in delivery of technical and professional services.

Working Context

As University Hospitals Tees forms from North Tees & Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust, you may be required to work at any site across both Trusts. The organisation prioritises safe, high-quality care and aims to be the best place to work with the right staff in the right roles, at the right time.

Values & Benefits

We will support staff through an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition includes Star and Team of the Month, colleague recognition, Managers Awards, Shining Stars and Service Awards.