Building Services Manager - 18 Month FTC

urbanbubble Ltd; Cardiff; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading property management company is seeking a Building Services Manager for an 18 Month FTC based in Cardiff. This role involves managing a team, ensuring compliance with health and safety standards, and delivering exceptional customer service. The ideal candidate will have experience in facilities management, strong communication skills, and a proven record in customer service. Attractive benefits include a salary of up to £47,000 and a 10% bonus.

Benefits

10% bonus

Enhanced family leave policies

Cycle to work scheme

Enhanced annual leave

Study support

Special days off

Qualifications

• Must have a proven track record in delivering high customer service.
• Experience in managing contractors required.

Responsibilities

• Manage a maintenance and housekeeping team of 6.
• Ensure compliance with maintenance and health & safety standards.
• Promote effective client relationships to achieve high customer satisfaction.
• Conduct regular site inspections and address maintenance issues.

Skills

Experience in a facilities management role

Excellent communication skills

People management skills

Strong commercial and financial acumen

Knowledgeable in relevant regulations

Health and Safety proficiency

Good IT skills

Education

IRPM / ARLA qualification

Rent Smart Wales qualification

Job description

Overview

We're searching for an incredible Building Services Manager - 18 Month FTC across two of our luxury sites in Cardiff, Tai Afon and Wood Street House! This role is based full time across the two developments, you will be responsible for ensuring the developments consistently meet all maintenance and health & safety standards, and remains 100% compliant at all times whilst delivering exceptional customer service. You will manage a maintenance and housekeeping team.

What do we offer?

We offer amazing benefits such as a basic salary of up to £47,000, 10% bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.

We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• Effectively manage a team of 6


• Budget Management


• Promote effective client relationships and achieve high customer satisfaction.


• Lead on, develop, implement, and monitor quality processes to ensure compliance and continuous improvement targets are being met.


• Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections.


• Ensure there is a fitting approach to risk assessments and method statements.


• Outline safe operational procedures which identify and take account of all relevant hazards, recommending and implementing necessary changes to working practices as required.


• Oversee and review Health and Safety audits and appropriate follow-through.


• Oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records.


• Promote peak performance through proper objective setting, one to one's, personal development, team meetings and performance reviews.

Qualifications

• Experience in a facilities management role


• Excellent communication skills


• Property / Residential experience (preferred)


• Experience in managing contractors


• IRPM / ARLA qualification (desirable)


• People management skills and the ability to achieve great results through people


• Significant experience and proven track record in delivering the highest standards of customer service.


• Strong commercial and financial acumen


• Knowledgeable in relevant regulations, legislation, guidance and best practice.


• Health and Safety - must be proficient with current Health, Safety and Environment legislation


• Good IT skills


• Rent Smart Wales qualification or to complete this course within the first 3 months of starting your role.

At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?