Hospitality Service Manager Hospitality Service Manager

LGH Hotel Management; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Gloucester seeks an experienced leader to oversee all hotel operations. The role involves managing a team, driving performance, and ensuring exceptional guest experiences. Candidates should have strong management experience in similar properties and excellent communication skills. Employee benefits include discounts, wellness support, and free meals on duty.

Benefits

Employee discounts on hotel rates

Shopping discounts

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Experience in a head of department role or senior management in hospitality.
• Strong management experience within a similar sized property.
• Ability to manage and lead teams through change.

Responsibilities

• Oversee all hotel operations and team leadership.
• Drive performance through reporting and analysis.
• Promote hotel while ensuring team alignment with goals.

Skills

Leadership

Communication

Commercial acumen

Numeracy and literacy skills

Analytical skills

Job description

Overview

Are you ready to take on a leadership role and oversee all hotel operations? Working in partnership with an experienced General Manager, you\'ll have the opportunity to apply your knowledge across all operational departments.

Responsibilities

• Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
• Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
• Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
• Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.
• You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
• Commercial acumen and a proven track record in improving business metrics.
• Credibility and personal drive; you will be visible amongst the team.
• Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
• Exceptional level of numeracy and literacy skills.
• Excellent communication skills.
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour.

About the hotel / location

Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you\'ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Located between junctions 11A and 12 of the M5, the hotel is a short drive from the motorway in either direction. The hotel features 95 bedrooms (including 6 family rooms) and meeting rooms for up to 180 delegates, a Civil Ceremony licence and a wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children\'s pool.

About LGH Hotels Management

Looking for an exciting career in the hospitality industry? LGH Hotels Management has a growing portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and be part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking