Service Manager | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare organization in Manchester seeks a Service Manager for Urology and General Surgery. In this role, you will deliver key performance indicators, manage budgets, and lead team development while collaborating across clinical and operational services. This is an exciting opportunity to influence patient services within a well-supported environment offering development opportunities.

Qualifications

• Experience in a leadership role within health services is essential.
• Skills in budget management and performance monitoring.
• Ability to inspire and motivate team members.

Responsibilities

• Deliver and monitor key performance indicators.
• Ensure budgetary management controls are in place.
• Foster effective teamwork within services.

Skills

Leadership

Team development

Budget management

Performance monitoring

Job description

Overview

Are you ready to take your leadership career to the next level? At MFT, we are embedding an exciting new Operating Model, placing roles closest to patient care at the heart of decision-making. By creating clinically led, multidisciplinary leadership teams, we ensure decisions are informed by clinical expertise while maintaining the operational knowledge needed to deliver safe, successful services.

We are looking for experienced, forward-thinking leaders to support the introduction of these new ways of working. You will be well supported with a bespoke personal development plan and access to a range of development opportunities.

This is a unique opportunity to play a central role in decision-making, influence the future of patient services, and contribute to a Trust-wide movement embedding clinical leadership at every level.

Role details

• Role: Service Manager Urology / Service Manager (General Surgery)
• Band: 8a
• Time commitment: 37.5 hours
• Location: Wythenshawe Hospital & Manchester Royal Infirmary (cross site working)

Leadership expectations

• Lead: Provide visible leadership supporting the General Manager in setting direction and ensuring colleagues feel guided and empowered in their roles
• Govern: Contribute to governance by monitoring performance, ensuring safe processes are followed and escalating risks appropriately, helping the services meet its quality and compliance standards
• Educate: Play a vital role in team development - sharing knowledge, supporting training and encouraging a culture of continuous improvement and learning
• Collaborate: Work closely with clinical, operational and administrative colleagues, fostering effective teamwork and strong relationships across the service and wider system.

Key responsibilities

• Operational: Deliver and monitor key performance indicators at specialty level, including activity, performance targets as well as national local targets
• Finance: Ensure budgetary management controls and monitoring is in place and in accordance with Standing Financial Instructions
• Innovation: Contribute to the review of services to identify ways to improve quality, productivity, efficiency and patient experience
• People management: To inspire and motivate others by role modelling a values-led compassionate style of leadership behaviour

About Manchester University NHS Foundation Trust

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, champion collaborative working & transformation, and offer opportunities across a scale of operation that is exceptional.

We have created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the Hive (our Electronic Patient Record system launched in September 2022). We are a major academic Research Centre & Education provider, supporting high-quality research programmes, and pursuing a Green Plan to make healthcare more sustainable.

Diversity & application information

At MFT, we foster a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent, while protecting health and wellbeing. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have any special requirements to help with your application, please email [e-mail].

To find out more about key responsibilities and the specific skills and experience needed, see the Job Description & Person Specification attachments under the “Supporting Documents” heading. You should also read the Candidate Essentials Guide that accompanies the Job Description and Person Specification to be informed about the Trust, our benefits, and how we care for you as you care for others. This document provides critical information before submitting an application.

This advert closes on Wednesday 1 Oct 2025