Customer Service jobs in United Kingdom

Motability Operations are currently recruiting for a Training and Communications Content Designer to join our team in Bristol on a full-time, permanent basis. This role offers the opportunity to create engaging, high-quality content and training for our employees and Scheme partners, focusing on end-to-end journey touchpoints to deliver knowledge and tools that enhance customer outcomes.

You will develop e-learning and training content for face-to-face and virtual trainer-led sessions, as well as communication materials for email campaigns, our partner website, and internal knowledge management systems using online platforms and software.

This involves proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, and technical, Scheme, and partner information, translating these into clear and concise content. You will identify areas where effective training, communications, resources, and tools can improve operational performance, efficiencies, and user experience.

Your responsibilities include writing and editing copy such as e-newsletters, emails, e-learning modules, trainer notes, slide decks, assessment questions, process maps, and online resources. You will also create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver targeted messages that drive engagement and performance.

You should have knowledge and experience with our systems and platforms, working closely with other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems and rolling out new content for employees and partners using content management, knowledge management, and email systems.

Establishing good working relationships with external suppliers to deliver solutions on time and within budget is essential. You will also manage queries and requests, ensure effective handover of training materials via structured train-the-trainer activities, and collate analytics and feedback to evaluate and improve training and communication effectiveness.

• You’re passionate about communication, learning, and development, and believe in their impact on our business and Scheme partners.
• You’re a clear communicator with strong copywriting skills, capable of transforming complex information into straightforward, engaging, and accessible messages.
• You possess excellent digital skills, eager to learn new software and platforms including Adobe, Microsoft, Articulate Rise, and various learning management systems.
• You embrace change and seek opportunities through innovative solutions to engage audiences in a fast-paced environment.
• You enjoy working in an agile environment, can multi-task, and adapt to changing priorities.
• You are proactive, organized, and enjoy working independently and collaboratively within a team.
• You can build strong relationships with stakeholders at all levels and communicate confidently to guide outcomes.
• You are committed to continuous personal and professional development, staying current with best practices.

• Excellent communication, copywriting, and editing skills tailored for digital audiences, capable of simplifying complex information.
• Experience managing stakeholder relationships, understanding their needs, and delivering quality solutions.
• Ability to quickly learn new systems and software for creating and managing digital content.
• Proven project management skills with the ability to plan and deliver effectively.
• Strong time management and organizational skills to meet deadlines amidst competing priorities.
• Attention to detail and self-motivation to maintain high standards.
• Experience working with data, feedback, and analytics to inform continuous improvement.

Motability Operations is a unique organization, providing worry-free mobility solutions to over 630,000 customers across the UK. We lease a range of vehicles, including cars and accessible vehicles, with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK and pride ourselves on outstanding customer service, with a customer satisfaction rating of 9.8 out of 10.

Our values—finding solutions, driving change, and caring—are central to our culture. We offer competitive benefits, including bonuses, pension, generous leave, private medical insurance, and various voluntary benefits. We are committed to inclusivity and flexible working, ensuring accessibility and support for all employees.