Receptionist in GP surgery

NHS; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization is looking for a proactive receptionist to manage all reception duties and assist patients in navigating care services. The role demands excellent customer service skills, a warm demeanor, and the ability to perform clerical tasks. Ideally, candidates should have experience in a GP practice, but training is offered to suitable candidates. This is an opportunity to work in a supportive environment focused on patient well-being and efficient care coordination.

Qualifications

• Experience of working in a GP practice is an advantage.
• Warm, approachable, and professional manner.
• Ability to work under pressure and remain calm.

Responsibilities

• Handle practice reception duties effectively.
• Maintain and monitor the practice appointments system.
• Process personal and telephone requests for appointments.
• Provide clerical assistance to practice staff.
• Keep the reception area tidy and free from clutter.

Skills

Excellent customer service skills

Diligent working in a fast paced environment

Ability to work independently

Organised, flexible and a good team player

Education

GCSE or modern equivalent

Qualification in administration

Job description

You will be incentivised in the form of a revised pay if you have a recent experience of working in a GP surgery. This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice management, dependent on current and evolving practice workload and staffing levels.

About us

Hampton Medical Centre sits at the very heart of the new township for Peterborough. The Hamptons are a series of villages sitting less than 4 miles from Peterborough City centre, Cambridgeshire. With 6 villages delivered to date and developments ongoing for Hampton Woods and Hampton Beach.

The practice size is around 12,800 patients, working from a dedicated surgery based within Serpentine Green shopping centre. There are 2 GP partners, 5 GPs, various nurse practitioners, pharmacists, social prescribers, care coordinators and administration staff. Hampton Medical Centre is a teaching practice, hosting medical students, FY2 and GP registrars.

Job responsibilities

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification

Experience

• A warm, approachable, and professional manner
• Ability to work independently and as part of a team
• Work under pressure and remain calm in challenging situations
• Organised, flexible and a good team player
• Experience of working in a general practice will be an advantage but training will be given to a suitable candidate

Qualifications

• GCSE award or modern equivalent Excellent customer service skills Excellent timekeeping Diligent working in a fast paced environment
• Qualification in administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.