24/7 Hospital Telecoms Operator & Admin

NHS; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider is looking for a Telecommunications Operator & Admin to ensure a fast and efficient switchboard service at Bedford Hospital. The role requires dealing with calls, managing emergency procedures, and supporting various departments while maintaining a high standard of customer service. Ideal candidates will have telephone experience, the ability to remain calm under pressure, and confident computer skills. This position offers a chance to be part of an essential health service with a focus on community well-being.

Benefits

High-quality training and development

Supportive team environment

Qualifications

• Previous work with face-to-face/direct contact with external parties.
• Experience of lone working.
• Knowledge of how hospitals work.

Responsibilities

• Provide a fast, friendly, and efficient switchboard facility.
• Deal with telephone enquiries in a polite manner.
• Monitor activities related to emergency calls.
• Create and manage logs for maintenance requests.

Skills

Telephone experience (call centre / admin role)

Ability to remain calm & professional

Experience with high call volumes

Confident using computers and software

Ability to work under pressure

Willingness to learn

Education

GCSE or equivalent, including English & Maths

Tools

Microsoft Excel

Job description

A major healthcare provider is looking for a Telecommunications Operator & Admin to ensure a fast and efficient switchboard service at Bedford Hospital. The role requires dealing with calls, managing emergency procedures, and supporting various departments while maintaining a high standard of customer service. Ideal candidates will have telephone experience, the ability to remain calm under pressure, and confident computer skills. This position offers a chance to be part of an essential health service with a focus on community well-being.