Customer Service jobs in Grande-Bretagne

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Minerva Research Labs

London, United Kingdom

Other

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Yes

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ffe03d7b4636

5

22.06.2025

06.08.2025

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The Supply Chain Manager (SCM) for the UK and North America plays a key role in managing Minerva’s operational execution across the Procure-to-Pay (P2P) and Order-to-Cash (O2C) cycles. This position ensures the seamless flow of materials, data, and documents between Minerva, its vendors, 3PL providers, and customers, supporting both B2B and B2C channels.

The SCM is responsible for driving operational efficiency, ensuring on-time and in-full deliveries, maintaining accurate inventory data, and enabling informed decision-making through reliable reporting. The ultimate goal is to uphold high standards of customer service and support business growth across the UK and North American markets.

Requirements

● Oversee the end-to-end lifecycle of B2B and B2C sales orders, including:

○ Amazon Vendor Central and Seller Central (FBA) stock planning

○ EDI-driven customer orders

○ Coordination with 3PL partners and customer service providers

● Monitor order lead times and fulfilment SLAs to ensure timely deliveries

Inventory & Stock Control

● Manage Stock on Hand across multiple locations, including:

○ Goods receipt and consumption tracking

○ Inventory reconciliation, scrapping, and stock transfer orders

● Coordinate logistics for marketing campaigns and promotional events

● Execute and monitor purchase orders for components and consumables (packaging materials, kitted/bundled products)

● Ensure timely deliveries and service levels from external suppliers and service providers

Process & System Excellence

● Support the execution of operational processes in line with Minerva’s internal procedures and digital tools (e.g. SAP ERP system, EDI, Integration apps, Customers’ portals)

● Contribute to continuous improvements in data quality, master data maintenance, and automation of e-commerce flows

● Monitor service level performance of third-party logistics and freight forwarding partners
● Build professional relationships with suppliers, logistics providers, and internal stakeholders

Cross-functional Collaboration

● Work closely with Sales, Marketing, Customer Service, and Finance to align expectations, resolve issues, and ensure operational readiness

Additional Duties

● Participate in business initiatives or special projects as assigned by management

● Provide operational support during trade shows or other business-critical events

Key Performance Indicators (KPIs)

● Strong understanding of supply chain operations, preferably in e-commerce, consumer goods, or food supplement industries

● Excellent organizational, time-management, and problem-solving skills

● Proficiency in working with ERP systems and order/inventory management platforms (SAP a plus)

● Attention to detail and care for accurate documentation and data handling

Positive, proactive attitude with the ability to work independently and as part of a team

Excellent benefits including:

• a competitive salary. Base Salary: depending on experience. Sales incentive compensation (when applicable): substantial component of the compensation based on result and paid against the achievement of targets
• possibility to be enrolled in the company stock options
• discounts on products

COMPANY DESCRIPTION

MINERVA Research Labs is an innovative company in the nutricosmetic sector, a fast-growing company, with offices in London Mayfair, Dubai UAE, Los Angeles the USA and Tokyo Ginza. MINERVA develops and markets nutricosoceutical products in Europe the Middle East, Asia and the US MINERVA Research Labs' mission is to bring to the market next-generation dietary supplement, that will change the way we look young and beautiful.

Our novel products position MINERVA to be an up-and-coming global player in the Nutri cosmeceutical market, recognised for stimulating and invigorating the well-being, confidence and beauty expectations of consumers. MINERVA Research Labs’ products are uniquely designed to promote beauty health and aid the aging process. Minerva develops products with the most advanced research, the finest ingredients and produced to the highest pharmaceutical standards and is committed to pioneering effective products that work with today’s modern lifestyles.

Facts about MINERVA

Awarded twice by the SUNDAY TIMES as one of the top "100 fastest growing British Company - International Sales" (24th in the 2018 league and 26thin 2017), Minerva Research Labs Ltd are the manufacturers and marketers of the Gold Collagen brand, a leading beauty brand, presently sold in over 30 countries worldwide.

Let’s face it, there’s nothing quite like finding a place to work that’s filled with passion, opportunities to grow and lots fabulously talented people. Here at MINERVA, we’ve got all of that and a whole lot more. Whatever your aspirations in life, however far you want to go, if you love what you do and are as committed as we are to being the very best you can be, then join us.

If you share our values and sense of beauty, are full of personality and want to build your career along one of the fastest growing premium beauty brands in the world, join MINERVA today. We’ll help you to grow, develop and progress in an environment that really is second to none.

Equal Opportunities and Values

We are an equal opportunity employer and value diversity. We do not discriminate against individuals on the basis of race, colour, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other legally protected factor. Our people are all equally talented in unrivalled ways: we come from extremely diverse traditions, personal experiences and points of view. And we want to include yours.