Customer Service Colleague - 20 hours per week

DHL Supply Chain; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Colleague at Bristol Airport. This role involves managing passenger documentation, ensuring excellent customer service, and resolving issues. Candidates must hold a valid UK driving license and be flexible with shifts. The position offers benefits like a generous pension scheme and health consultations, with applications reviewed continuously, so prompt submission is encouraged.

Benefits

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Hold a valid UK driving licence (essential).
• Can work shifts, including weekends and bank holidays.
• Are confident dealing with challenging situations.

Responsibilities

• Checking passenger travel documentation at check-in area and boarding gate.
• Representing the airline and providing exceptional customer service.
• Reinforcing rules for oversized luggage.

Skills

Customer service

Communication skills

Teamwork

Conflict resolution

Job description

Pay Rate: £13,780
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: 20 hours per week, 3 On, 6 Off (can start as early as 3am and as late as 11pm)
Location: Bristol Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top‑notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a Customer Service Colleague to play an integral role at the heart of our operations, ensuring that every flight is a success.

A TYPICAL DAY MAY INVOLVE

• Checking passenger travel documentation at check‑in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowance
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

THIS ROLE WOULD SUIT PEOPLE WHO

• Hold a valid UK driving licence (essential)
• Can work shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills
• Are willing to attend a medical appointment

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre‑employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.