Technical Support Customer Advisor — Growth & Coordination

Focus Resourcing Group; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading customer service provider in Cardiff is seeking a dedicated Customer Service Representative to join their team. This role involves providing telephone and email support, coordinating engineer visits, and maintaining customer records. Ideal candidates will have a strong customer service background and excellent communication skills. The role offers a competitive salary of £23,810 plus benefits and career progression opportunities.

Benefits

Excellent benefits

Career progression opportunities

Qualifications

• Good attitude and communication style when dealing with customers.
• Competent PC user including Microsoft package.
• Strong numeracy and literacy skills.

Responsibilities

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and upscale service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

Skills

Communication skills

PC proficiency

Numeracy skills

Literacy skills

Customer service orientation

Tools

Microsoft package

Job description

A leading customer service provider in Cardiff is seeking a dedicated Customer Service Representative to join their team. This role involves providing telephone and email support, coordinating engineer visits, and maintaining customer records. Ideal candidates will have a strong customer service background and excellent communication skills. The role offers a competitive salary of £23,810 plus benefits and career progression opportunities.