Applications Processing Associate-Full Time/Temporary

Sutherland; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global customer service leader based in the United Kingdom is seeking a Customer Service Consultant to be the primary point of contact for inbound customer service calls. The role involves responding to inquiries, processing payments, and providing exceptional service. Candidates should have a high school diploma, excellent communication skills, and experience with CRM applications. This position offers an opportunity to work in a dynamic environment while delivering top-notch customer service.

Qualifications

• Proficient reading skills required.
• Demonstrated ability to perform at a high level in a high volume call environment.
• Basic PC keyboarding skills.

Responsibilities

• Answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services.
• Process payments and perform general account maintenance.

Skills

Excellent verbal and written communication skills

Multi-tasking skills

Customer service experience

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.